Credit Controller

Hampshire County Council; Winchester; Hybrid; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Holiday entitlement

Pension scheme

Flexi-time scheme

Family friendly policies

Travel loans and discounts

Job summary

Hampshire County Council is seeking a Credit Controller to manage overdue accounts and drive debt recovery in partnership with our stakeholders. You will liaise with partners, prepare concise reports, and contribute to a collaborative finance team.

The role requires strong debt recovery knowledge, effective communication, and solid IT skills. A permanent, full-time position with a supportive environment and clear development opportunities is offered.

Qualifications

• Understanding debt recovery processes and account administration.
• Strong communication skills for relationship building with colleagues, customers and partners.
• Sound IT skills and ability to record/present information.

Responsibilities

• Manage a portfolio of overdue accounts, ensuring effective debt recovery action is taken through to receipt of payment
• Liaise with our partners to resolve complex account queries effectively and efficiently
• Prepare and share clear and concise reports to your management team and our partners

Skills

Debt recovery

Account administration

Communication skills

IT skills

Team player

Tools

MS Office

Job description

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Credit Controller

Job Reference:HCC624923

Salary Range: £28,697 - £31,573 per annum

Contract Type:Permanent

Closing Date: 18 September 2026

The Role:

The Credit Control team plays an important role in recovering debt on behalf of Hampshire County Council and our partners.

What you’ll do:

• Manage a portfolio of overdue accounts, ensuring effective debt recovery action is taken through to receipt of payment
• Liaise with our partners to resolve complex account queries effectively and efficiently
• Prepare and share clear and concise reports to your management team and our partners

What we’re looking for:

• A strong understanding of debt recovery processes and account administration
• Demonstrates core values of integrity and respect, professionalism and working together as one organisation
• A team player with strong collaborative skills
• Excellent communication skills for building positive relationships with our colleagues, customers and partners
• Sound IT skills and able to accurately record and present information
• Comprehensive induction programme with all necessary training
• Commitment to personal development
• Preparation for future opportunities
• Ourbenefits package includes details of the holiday entitlement, pension scheme, flexi-time scheme, family friendly policies and interest free travel loans and discounts. We offer a flexible, motivating and inclusive workplace. We have created an environment that you can look forward to being a part of, where you are empowered to be your best and a workplace built on teamwork where people can grow and develop in their roles

Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment.

Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.