Credit Controller

Wolseley Group; Warwick; Hybrid; GBP 17,000 - 29,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Bonuses

Maternity/adoption leave

Healthcare

Job summary

Wolseley Group, a leading specialist trade merchant across the UK and Ireland, is seeking a Credit Controller in Warwick. The role involves managing a ledger of around 2,000 customer accounts, proactively collecting debt, and delivering timely solutions by liaising with internal teams.

The position is full-time with hybrid working, 40 hours weekly, and office-based 3 days with 2 days remote after probation.

Qualifications

• Strong relationship-building and customer service skills, with the ability to work effectively with customers and internal stakeholders
• Confident and professional communication skills, including a strong telephone manner and the ability to handle challenging conversations
• Good computer literacy, with a basic understanding of Microsoft Excel, including functions such as VLOOKUPs
• Ability to make informed decisions, challenge requests when necessary, and confidently communicate outcomes while maintaining a professional approach
• Credit control experience is desirable

Responsibilities

• Managing a ledger of approximately 2,000 customer accounts and proactively collecting outstanding debt through telephone and email contact
• Achieving monthly cash collection, overdue cash and 180-day debt targets while maintaining strong account performance
• Resolving customer queries by liaising with internal branches and account managers to deliver timely and effective solutions
• Building and maintaining strong relationships with customers and internal stakeholders to support successful debt recovery and customer satisfaction

Skills

Relationship-building

Customer service

Communication skills

Excel basics

Tools

Microsoft Excel

VLOOKUP

Job description

Salary:

Up to £28,500 + Bonus + Excellent Benefits

Credit Controller - Warwick – Finance

So, who are we?

We are Wolseley, a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention?

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Credit Controller based in Warwick you’ll be responsible for:

• Managing a ledger of approximately 2,000 customer accounts and proactively collecting outstanding debt through telephone and email contact
• Achieving monthly cash collection, overdue cash and 180-day debt targets while maintaining strong account performance
• Resolving customer queries by liaising with internal branches and account managers to deliver timely and effective solutions
• Building and maintaining strong relationships with customers and internal stakeholders to support successful debt recovery and customer satisfaction

This is a full-time, hybrid role working 40 hours per week Monday to Friday between 08:00am - 17:00pm with 1hrs break. Hybrid working 3 days in the office and 2 days working from home once probation has been passed.

And here’s what we’d like you to have:

• Strong relationship-building and customer service skills, with the ability to work effectively with customers and internal stakeholders
• Confident and professional communication skills, including a strong telephone manner and the ability to handle challenging conversations
• Good computer literacy, with a basic understanding of Microsoft Excel, including functions such as VLOOKUPs
• Ability to make informed decisions, challenge requests when necessary, and confidently communicate outcomes while maintaining a professional approach
• Credit control experience is desirable