Credit Controller

Vibe Recruit; West Bromwich; On-site; GBP 24,000 - 30,000; Full time

Job summary

Vibe Recruit are recruiting an experienced Credit Controller for a busy finance team in West Bromwich. The role is permanent, full-time and fully office-based, offering £27,000 base salary plus £250 monthly bonus.

You will manage the accounts receivable ledger, chase overdue balances, issue reminders and support month-end processes. Excellent communication and Excel skills are essential for maintaining strong customer relationships.

Qualifications

• Experience in a busy Credit Control environment is essential.
• Strong communication and negotiation skills required.
• Confident telephone manner and ability to chase payments.
• Proficient with Excel and spreadsheets.
• Excellent organisation and time-management abilities.
• Ability to build strong relationships with customers.
• Experience using Kerridge would be advantageous.

Responsibilities

• Manage a section of the Accounts Receivable ledger.
• Monitor customer accounts to enforce credit terms.
• Proactively chase overdue debts by phone and email.
• Send statements and payment reminders to customers.
• Oversee debt collection and escalate when needed.
• Resolve queries and liaise with internal teams for timely resolutions.
• Send payment links and assist customers with payments.
• Process new account applications and review credit references.
• Produce spreadsheets and account information as required.
• Assist with month-end reporting and cash allocations.
• Set up new customer accounts in the accounting system.

Skills

Credit control

Communication

Telephone skills

Excel

Time management

Detail oriented

Relationship building

Kerridge

Tools

Kerridge

Job description

Credit Controller

Location: West Bromwich

Salary: £27,000 + £250 monthly bonus

Hours: Monday-Friday, 8:30am-5:00pm

Contract: Permanent, Full Time

Working Pattern: Fully Office Based

Vibe Recruit are currently recruiting on behalf of our client for an experienced Credit Controller to join their busy and established finance team based in West Bromwich.

This is an excellent opportunity for someone with previous Credit Control experience who is confident managing customer accounts, chasing outstanding payments and resolving queries while maintaining strong customer relationships.

Key Responsibilities

• Manage a section of the Accounts Receivable ledger
• Monitor customer accounts to ensure credit terms and limits are not exceeded
• Proactively chase outstanding debt via telephone and email
• Issue customer statements and payment reminders
• Manage the debt collection process, escalating overdue accounts where necessary
• Resolve customer queries and liaise with internal departments to achieve timely resolutions
• Send payment links and assist customers with payments
• Process new account applications and review credit reference information
• Produce spreadsheets and account information when required
• Assist with month-end reporting
• Support Direct Debit collections and cash allocation
• Set up new customer accounts on the accounting system
• Complete additional Credit Control duties as required

What We're Looking For

• Previous experience working within a busy Credit Control environment is essential
• Strong communication and negotiation skills
• Confident telephone manner and comfortable chasing outstanding payments
• Good knowledge of Excel and spreadsheets
• Excellent organisation and time-management skills
• Ability to prioritise workload and work to deadlines
• Strong attention to detail
• Positive and professional approach
• Ability to build strong relationships with internal and external customers
• Previous experience using Kerridge would be advantageous but is not essential

Salary & Working Hours

£27,000 per annum + £250 monthly performance bonus

The bonus is based on achievable monthly targets, offering potential additional earnings of £3,000 per year.

Monday-Friday, 8:30am-5:00pm

37.5 hours per week with a 60-minute unpaid lunch break

Please note, this position is fully office based in West Bromwich and the working hours are fixed.