Credit Controller

Vibe Recruit; Smethwick; On-site; GBP 27,000 - 30,000; Full time

Job summary

Vibe Recruit is seeking an experienced Credit Controller to join their busy finance team based in West Bromwich. The role focuses on managing customer accounts, chasing payments and resolving queries while maintaining strong customer relationships.

Candidates should have prior Credit Control experience, strong communication skills, and be proficient with Excel. This is a permanent, full-time, office-based position offering a base salary of £27,000 plus a £250 monthly bonus, with an annual bonus

Qualifications

• Previous experience in a busy Credit Control environment is essential.
• Strong communication and negotiation skills are required.
• Confident telephone manner and ability to chase outstanding payments.
• Good knowledge of Excel and spreadsheets.
• Excellent organisation and time-management skills.
• Ability to prioritise workload and meet deadlines.

Responsibilities

• Manage a section of the Accounts Receivable ledger.
• Monitor customer accounts to ensure credit terms and limits are not exceeded.
• Proactively chase outstanding debt via telephone and email.
• Issue customer statements and payment reminders.
• Manage the debt collection process and escalate overdue accounts.
• Resolve customer queries and liaise with internal departments for timely resolutions.
• Send payment links and assist customers with payments.
• Process new account applications and review credit reference information.
• Produce spreadsheets and account information as required.
• Assist with month-end reporting.
• Support Direct Debit collections and cash allocation.
• Set up new customer accounts on the accounting system.
• Complete additional Credit Control duties as required.

Skills

Communication skills

Negotiation

Time management

Attention to detail

Customer relations

Tools

Excel

Spreadsheets

Kerridge

Job description

Credit Controller

Location: West Bromwich

Salary: £27,000 + £250 monthly bonus

Hours: Monday-Friday, 8:30am-5:00pm

Contract: Permanent, Full Time

Working Pattern: Fully Office Based

Vibe Recruit are currently recruiting on behalf of our client for an experienced Credit Controller to join their busy and established finance team based in West Bromwich.

This is an excellent opportunity for someone with previous Credit Control experience who is confident managing customer accounts, chasing outstanding payments and resolving queries while maintaining strong customer relationships.

Key Responsibilities

• Manage a section of the Accounts Receivable ledger
• Monitor customer accounts to ensure credit terms and limits are not exceeded
• Proactively chase outstanding debt via telephone and email
• Issue customer statements and payment reminders
• Manage the debt collection process, escalating overdue accounts where necessary
• Resolve customer queries and liaise with internal departments to achieve timely resolutions
• Send payment links and assist customers with payments
• Process new account applications and review credit reference information
• Produce spreadsheets and account information when required
• Assist with month-end reporting
• Support Direct Debit collections and cash allocation
• Set up new customer accounts on the accounting system
• Complete additional Credit Control duties as required

What We're Looking For

• Previous experience working within a busy Credit Control environment is essential
• Strong communication and negotiation skills
• Confident telephone manner and comfortable chasing outstanding payments
• Good knowledge of Excel and spreadsheets
• Excellent organisation and time-management skills
• Ability to prioritise workload and work to deadlines
• Strong attention to detail
• Positive and professional approach
• Ability to build strong relationships with internal and external customers
• Previous experience using Kerridge would be advantageous but is not essential

Salary & Working Hours

£27,000 per annum + £250 monthly performance bonus

The bonus is based on achievable monthly targets, offering potential additional earnings of £3,000 per year.

Monday-Friday, 8:30am-5:00pm

37.5 hours per week with a 60-minute unpaid lunch break

Please note, this position is fully office based in West Bromwich and the working hours are fixed.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy