Credit Controller

Vibe Recruit; West Midlands; On-site; GBP 24,000 - 30,000; Full time

Job summary

Vibe Recruit is recruiting an experienced Credit Controller for a busy finance team in West Bromwich. The role is fully office-based with a permanent, full-time contract.

You will manage accounts receivable, chase overdue payments, review credit references and support month-end processes while maintaining strong customer relationships. The position requires prior credit control experience and good Excel skills.

Qualifications

• Previous experience in a busy Credit Control environment is essential.
• Strong communication and negotiation skills.
• Proficient in Excel and spreadsheets.

Responsibilities

• Manage a section of the Accounts Receivable ledger.
• Monitor customer accounts to ensure terms and limits are not exceeded.
• Proactively chase outstanding debt by phone and email.
• Issue customer statements and payment reminders.
• Support debt collection and escalate overdue accounts as needed.
• Resolve customer queries and liaise with internal teams for timely resolutions.
• Process new account applications and review credit references.
• Assist with month-end reporting and cash allocation.

Skills

Credit control

Communication

Excel

Negotiation

Tools

Kerridge

Job description

Credit Controller

Location: West Bromwich
Salary: 27,000 + 250 monthly bonus
Hours: Monday-Friday, 8:30am-5:00pm
Contract: Permanent, Full Time
Working Pattern: Fully Office Based

Vibe Recruit are currently recruiting on behalf of our client for an experienced Credit Controller to join their busy and established finance team based in West Bromwich.

This is an excellent opportunity for someone with previous Credit Control experience who is confident managing customer accounts, chasing outstanding payments and resolving queries while maintaining strong customer relationships.

Key Responsibilities

• Manage a section of the Accounts Receivable ledger
• Monitor customer accounts to ensure credit terms and limits are not exceeded
• Proactively chase outstanding debt via telephone and email
• Issue customer statements and payment reminders
• Manage the debt collection process, escalating overdue accounts where necessary
• Resolve customer queries and liaise with internal departments to achieve timely resolutions
• Send payment links and assist customers with payments
• Process new account applications and review credit reference information
• Produce spreadsheets and account information when required
• Assist with month-end reporting
• Support Direct Debit collections and cash allocation
• Set up new customer accounts on the accounting system
• Complete additional Credit Control duties as required

What We're Looking For

• Previous experience working within a busy Credit Control environment is essential
• Strong communication and negotiation skills
• Confident telephone manner and comfortable chasing outstanding payments
• Good knowledge of Excel and spreadsheets
• Excellent organisation and time-management skills
• Ability to prioritise workload and work to deadlines
• Strong attention to detail
• Positive and professional approach
• Ability to build strong relationships with internal and external customers
• Previous experience using Kerridge would be advantageous but is not essential

Salary & Working Hours

27,000 per annum + 250 monthly performance bonus

The bonus is based on achievable monthly targets, offering potential additional earnings of 3,000 per year.

Monday-Friday, 8:30am-5:00pm
37.5 hours per week with a 60-minute unpaid lunch break

Please note, this position is fully office based in West Bromwich and the working hours are fixed.