Credit Controller

PIB Group Services Ltd.; Retford; In loco; GBP 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

PIB Group is seeking a Credit Controller to join its busy Retford team, handling the collection of due and overdue monies across client insurance policies. Voice activity is used to progress debt recovery where needed, safeguarding client funds under regulatory standards.

You will manage your workload to meet KPI targets, collaborate with the IBA team and external partners, and contribute to process improvements while maintaining compliance with relevant controls and policies.

Competenze

• Previous Credit Control Experience essential.
• Experience in making outbound calls.
• Understanding of P&L and impact on overdue debt.
• Excellent verbal and written communication skills.
• Proactive query management.
• Be able to work to strict deadlines.
• Knowledge of Acturis, Websure, Applied Epic, TAM.
• Proven record of achieving KPI’s.
• Excellent attention to detail.

Mansioni

• Ensure seamless handover from QX team where voice activity continues the credit control process.
• Manage own workload effectively to achieve KPI’s and quality standards.
• Collaborate with other IBA team members to reach departmental objectives.
• Investigate and resolve debt queries in a timely and accurate manner.
• Work with internal and external partners to achieve positive outcomes.
• Participate in debt meetings with stakeholders.
• Take on ad hoc tasks and projects as required.
• Identify and support continuous improvement opportunities.
• Assist with audits and information requests as required.

Conoscenze

Credit control

Outbound calls

Communication

Problem solving

Attention to detail

Deadline driven

Cross-team collaboration

Strumenti

Acturis

Websure

Applied Epic

TAM

Descrizione del lavoro

The Role – PIB is a growing group of insurance advisory businesses and is seeking a Credit Controller to join its busy team based in Retford. The purpose of this role is to collect due and overdue monies associated with our client’s insurance policies. This includes any voice activity required when dealing with clients, agents and Introducers. This role is instrumental in protecting our clients’ money under the CASS 5 rules whilst providing an efficient and compliant service to our stakeholders.

What you’ll be doing:

• Ensure a seamless handover from the QX team, where voice activity is required to continue the credit control process.
• Management of own workload effectively prioritising to achieve agreed KPI’s and quality standards.
• Support and work with other members of the extended IBA team to achieve departmental objectives
• Responsible for fully investigating and resolving queries linked to debt in a timely and accurate manner
• Work with key internal and external partners to achieve a positive outcome
• Participate in debt meetings with internal and external key stakeholders
• Participate in ad hoc tasks and projects as required
• Proactively identify and support continuous improvement opportunities
• Support audit and other information requests as required

What we’re looking for:

• Previous Credit Control Experience essential
• Experience in making outbound calls
• Understanding of P&L and the impact on overdue debt
• Understanding of business operations and key teams, e.g. SDT
• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Proactive query management
• Be able to work to strict deadlines
• Knowledge of multiple systems including Acturis, Websure, Applied Epic, TAM
• Proven record of working to and achieving agreed KPI’s
• Excellent attention to detail

Why PIB Group?

PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be. We also value ambition and creative thinking.

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to [e-mail]

#LP We are a dynamic and diversified insurance intermediary group providing specialist insurance solutions across the UK market and Internationally.