Insurance Credit Controller – KPI-Driven Debt Recovery

PIB Group; Retford; Remote; GBP 23,000 - 32,000; Full time

Job summary

PIB Group in Retford is seeking a Credit Controller to join its busy insurance advisory team. The role focuses on collecting due and overdue monies on client policies, with voice activity involving clients, agents and introducers to protect money under CASS 5 rules and ensure compliant service.

You will manage your own workload to hit KPIs, support the IBA team, investigate debt queries, and work with partners to achieve positive outcomes.

Qualifications

• Previous Credit Control experience essential.
• Experience in making outbound calls.
• Understanding of P&L and the impact on overdue debt.
• Excellent verbal and written communication skills.
• Excellent problem-solving skills.
• Proactive query management and ability to work to strict deadlines.
• Knowledge of multiple systems including Acturis, Websure, Applied Epic, TAM.
• Proven record of achieving agreed KPIs.
• Excellent attention to detail.

Responsibilities

• Ensure a seamless handover from the QX team, where voice activity is required to continue the credit control process.
• Management of own workload effectively prioritising to achieve agreed KPI’s and quality standards.
• Support and work with other members of the extended IBA team to achieve departmental objectives.
• Responsible for fully investigating and resolving queries linked to debt in a timely and accurate manner.
• Work with key internal and external partners to achieve a positive outcome.
• Participate in debt meetings with internal and external key stakeholders.
• Proactively identify and support continuous improvement opportunities.
• Support audit and other information requests as required.

Skills

Credit control experience

Outbound telephone calls

P&L awareness

Stakeholder communication

Problem solving

Deadline-driven

System knowledge

KPI achievement

Tools

Acturis

Websure

Applied Epic

TAM

Job description

PIB Group in Retford is seeking a Credit Controller to join its busy insurance advisory team. The role focuses on collecting due and overdue monies on client policies, with voice activity involving clients, agents and introducers to protect money under CASS 5 rules and ensure compliant service.

You will manage your own workload to hit KPIs, support the IBA team, investigate debt queries, and work with partners to achieve positive outcomes.