Credit Controller

Lucy Walker Recruitment Limited; York and North Yorkshire; On-site; GBP 27,000 - 36,000; Full time

Job summary

Lucy Walker Recruitment Limited is seeking an experienced Credit Controller to join a growing finance team in a busy office. You will take ownership of a portfolio, drive cash collection, and maintain professional relationships with customers.

The role requires at least 3 years in credit control, strong Excel skills, and familiarity with finance systems such as IBCOS. You must be organized, with excellent telephone manners and stakeholder engagement.

Qualifications

• Minimum of 3 years' experience in a credit control or cash collection role.
• Strong IT skills, particularly Excel, and experience with finance systems.
• Excellent telephone manner and strong interpersonal skills.
• Highly organized with a proactive approach.

Responsibilities

• Open new customer accounts and manage day-to-day administration of your allocated customer base.
• Build and maintain professional relationships with customers and internal stakeholders at all levels.
• Proactively contact customers to secure payment of due and overdue debts.
• Coordinate and monitor incoming payments to support cash collection targets.
• Negotiate and manage repayment plans where required.
• Escalate problematic accounts to Credit Control Manager or third-party agencies when needed.
• Manage customer credit limits in line with policy and escalate if necessary.
• Ensure compliance with internal processes, including reconciliation and payment tracking.
• Prioritise workload in a fast-paced environment and support the wider team.
• Additional duties as required by the team.

Tools

IBCOS

Job description

Due to continued business growth and an expanding customer base, we are seeking an experienced Credit Controller to join one of our leading clients. This is an exciting opportunity to play a pivotal role in supporting the company's financial stability and ongoing success.

As the business continues to grow, so does the volume and complexity of customer accounts. This role has been created to strengthen the credit control function, ensuring that cash flow remains healthy while maintaining excellent relationships with customers.

You will take ownership of a portfolio of accounts, working proactively to manage debt, resolve queries, and ensure timely payments. This is a role that requires a balance of strong financial discipline and excellent relationship management skills, as you will be liaising with both internal teams and external customers on a daily basis.

Key Responsibilities

• Open new customer accounts and manage the day-to-day administration of your allocated customer base
• Build and maintain professional relationships with customers and internal stakeholders at all levels
• Proactively contact customers via phone, email, and written correspondence to secure payment of due and overdue debts
• Coordinate and monitor incoming payments to support cash collection targets and reduce aged debt
• Negotiate and manage repayment plans where required
• Escalate problematic accounts to the Credit Control Manager, including referrals to third-party collection agencies
• Manage customer credit limits in line with company policy and escalate where necessary
• Ensure compliance with internal processes, including account reconciliation and payment tracking
• Prioritise workload effectively in a fast-paced and evolving environment
• Support the wider team with additional duties as required

Skills & Experience

• Minimum of 3 years' experience in a credit control or cash collection role, ideally within a sales-driven environment
• Strong IT skills, particularly in Microsoft Excel, and experience with finance systems (IBCOS or similar)
• Excellent telephone manner with confidence in handling sensitive conversations
• Strong interpersonal skills with the ability to build rapport and influence outcomes
• Highly organised with a proactive and positive approach

If you are an experienced Credit Controller and looking for your next challenge and to be part of a friendly team.

Due to location, you will need to drive; this is an office-based role.

We are unable to respond to all applications. We will be in touch within 5 days of you application if successful.

Please check our website for additional opportunities