Credit Controller

British Red Cross; Paisley; On-site; GBP 24,000 - 25,000; Full time

Benefits offered by this job

Flexible working

Holidays 36 days

Pension up to 6%

Recognition rewards

Discounts

Wellbeing support

Learning & development

Will writing service

Death in service

Cycle to work

Job summary

British Red Cross is seeking a Credit Controller in Paisley. The role is hybrid (home and office) with a pro rata salary of £24,479 to £24,582 per year, for 35 hours a week.

You will chase arrears, perform credit checks, and prepare debtor reports while liaising with the Income Team to ensure accurate ledger entries. Key responsibilities include journals, data gathering from systems, and process improvements.

Qualifications

• Knowledge of Microsoft Office, especially Excel.
• Ability to write appropriate email communications and responses.
• Excellent oral and written communication skills, telephone manner & telephony skills.
• Effective problem-solving skills and use of initiative.
• Ability to work in a pressurised environment.
• Ability to maintain a high level of accuracy both numeric and written.
• Some experience in a high-volume credit control department.
• Ability to gather information from relevant systems.
• Proven experience in working with a computerised sales ledger.
• Working knowledge of double entry book-keeping. (desirable)
• Knowledge of Agresso financial systems. (desirable)

Responsibilities

• Chasing arrears by telephone & email & reconciling customer accounts.
• Credit checking and investigation.
• Producing and analysing debtor reports.
• Preparation of journals where adjustments are necessary.
• Liaise with Income Team staff and managers.
• Proactively looking for process improvement opportunities, challenge conventional practices & adapts new methods & best practice.
• To provide responses to any queries timeously and efficiently. In particular, to receive, action and resolve enquiries received from the Shared Service’s Support Desk.

Skills

Excel skills

Email communications

Communication skills

Problem solving

Pressure handling

Attention to detail

High-volume credit control

Info gathering

Sales ledger experience

Double-entry bookkeeping (desirable)

Agresso knowledge (desirable)

Tools

Agresso

Sales ledger software

Job description

Credit Controller

Location: Paisley (Hybrid, home and office)

Salary: £24,479 to £24,582 per annum, pro rata

Hours: 35 per week, flexible.

Contract: Permanent

Could you be responsible for the collection of the British Red Cross's outstanding debt, ensuring correct allocation to customer accounts and liaison with other finance departments? Could you ensure efficient and effective service to the British Red Cross whilst complying with all statutory regulations? Could you achieve optimum debt collection performance by utilising your high level administrative and credit control skills?

What will a day in the life of aCredit Controller involve?

• Chasing arrears by telephone & email & reconciling customer accounts.
• Credit checking and investigation.
• Producing and analysing debtor reports.
• Preparation of journals where adjustments are necessary.
• Liaise with Income Team staff and managers.
• Proactively looking for process improvement opportunities, challenge conventional practices & adapts new methods & best practice.
• To provide responses to any queries timeously and efficiently. In particular, to receive, action and resolve enquiries received from the Shared Service’s Support Desk.

To be a successful Credit Controller, what will you need?

• Knowledge of Microsoft Office, especially Excel spreadsheets.
• Ability to write appropriate email communications and responses.
• Excellent oral and written communication skills, telephone manner & telephony skills.
• Effective problem-solving skills and use of initiative.
• Ability to work in a pressurised environment.
• Ability to maintain a high level of accuracy both numeric and written.
• Some experience in a high-volume credit control department.
• Ability to gather information from relevant systems.
• Proven experience in working with a computerised sales ledger.
• Working knowledge of double entry book-keeping. (desirable)
• Knowledge of Agresso financial systems. (desirable)

Interested?

Theclosingdatefor applications is 23.59 on Thursday the 1st of October 2026 with interviews to follow the week commencing the 5th of October.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) plus the option to buy extra leave.
• Pension Scheme: Up to 6% contributory pension.
• Recognition Platform: Managers can reward great work with retail vouchers.
• Discounts: Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Learning & Development: A range of career and learning opportunities.
• Will Writing Service: Access to a free will writing service.
• Death in Service: A tax-free lump sum paid to your beneficiary in the event of your death.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to champion inclusion as a Disability Confident employer across our UK-based roles and as a Carers Confident employer.

We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders.