Credit Controller

THE BRITISH RED CROSS SOCIETY; Paisley; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Flexible working

36 days annual leave

Pension scheme

Recognition platform

Discounts

Wellbeing support

Learning & Development

Will writing service

Death in Service

Cycle2Work

Job summary

British Red Cross is seeking a debt collection professional to manage arrears, ensure accurate allocation to customer accounts and liaise with the Income Team and other finance departments. The role emphasizes compliance with statutory regulations while delivering efficient service.

The successful candidate will apply strong credit control skills, accuracy in reporting, and proactive process improvement to optimize collection performance within a high-volume environment.

Qualifications

• Experience in debt collection and credit control processes.
• Ability to produce accurate debtor reports and check accounts.

Responsibilities

• Chase arrears by telephone and email; reconcile customer accounts.
• Perform credit checks and investigations as required.
• Prepare and analyse journal entries where adjustments are necessary.
• Liaise with Income Team staff and managers.
• Identify opportunities for process improvements and adopt best practices.
• Provide timely, clear responses to queries from the Shared Service’s Support Desk.

Skills

Email communication

Verbal and written communication

Problem solving

Attention to detail

Credit control experience

High-volume processing

Data gathering

Tools

MS Office Excel

Agresso financials

Sales ledger systems

Job description

Could you be responsible for the collection of the British Red Cross's outstanding debt, ensuring correct allocation to customer accounts and liaison with other finance departments?
Could you ensure efficient and effective service to the British Red Cross whilst complying with all statutory regulations?
Could you achieve optimum debt collection performance by utilising your high level administrative and credit control skills?

Could you ensure efficient and effective service to the British Red Cross whilst complying with all statutory regulations?

Could you achieve optimum debt collection performance by utilising your high level administrative and credit control skills?

• Chasing arrears by telephone & email & reconciling customer accounts.
• Credit checking and investigation.
• Producing and analysing debtor reports.
• Preparation of journals where adjustments are necessary.
• Liaise with Income Team staff and managers.
• Proactively looking for process improvement opportunities, challenge conventional practices & adapts new methods & best practice.
• To provide responses to any queries timeously and efficiently. In particular, to receive, action and resolve enquiries received from the Shared Service’s Support Desk.

• Knowledge of Microsoft Office, especially Excel spreadsheets.
• Ability to write appropriate email communications and responses.
• Excellent oral and written communication skills, telephone manner & telephony skills.
• Effective problem-solving skills and use of initiative.
• Ability to work in a pressurised environment.
• Ability to maintain a high level of accuracy both numeric and written.
• Some experience in a high-volume credit control department.
• Ability to gather information from relevant systems.
• Proven experience in working with a computerised sales ledger.
• Working knowledge of double entry book-keeping. (desirable)
• Knowledge of Agresso financial systems. (desirable)

• Flexible working:Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays:36 days annual leave (including bank holidays) plus the option to buy extra leave.
• Pension Scheme:Up to 6% contributory pension.
• Recognition Platform:Managers can reward great work with retail vouchers.
• Discounts:Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
• Wellbeing Support:Peer Supporters, CiC (EAP) & Headspace App.
• Learning & Development:A range of career and learning opportunities.
• Will Writing Service:Access to a free will writing service.
• Death in Service: A tax-free lump sum paid to your beneficiary in the event of your death.
• Cycle2Work:Lease a bicycle through the scheme.

We are proud to champion inclusion as a Disability Confident employer across our UK-based roles and as a Carers Confident employer.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.