Credit Controller

We Do Group; Leatherhead; Hybrid; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Pension

Healthcare

Benefits package

Job summary

We Do Group is seeking a proactive Credit Controller to join our finance team in Leatherhead. You will manage a varied sales ledger, build relationships with customers and internal teams, and contribute to improving cash flow.

The role demands resolving queries, delivering excellent service, and maintaining accurate records. The successful candidate will have end-to-end credit control experience, strong Excel skills (Pivot Tables, VLOOKUP), and a proactive approach to credit management.

Qualifications

• End-to-end credit control experience required.
• Strong reconciliation and cash allocation skills essential.
• Excellent Excel skills including Pivot Tables and VLOOKUP.
• Confident in handling customer queries and resolving issues efficiently.
• Strong communication and relationship-building abilities.
• Well organised with excellent attention to detail.

Responsibilities

• Managing a portfolio of customer accounts to ensure timely collection of outstanding debt.
• Allocating customer payments accurately and maintaining sales ledger integrity.
• Investigating and resolving customer queries to remove barriers to payment.
• Performing account reconciliations and maintaining accurate customer records.
• Processing credit notes and ensuring accurate allocation against invoices.
• Building strong relationships with internal stakeholders and external customers.
• Chasing overdue debt by phone and email while maintaining excellent service.
• Producing aged debt reporting and highlighting potential risks to management.
• Supporting month-end processes and maintaining accurate collection activity records.
• Identifying opportunities to improve credit control processes and cash collection performance.

Skills

Credit control

Cash allocation

Customer liaison

Relationship building

Attention to detail

Tools

Excel

Pivot Tables

VLOOKUP

Job description

We Do Group is supporting a growing, multi-site organisation to recruit a Credit Controller into its established finance team.

This is an excellent opportunity to join a collaborative finance function where you'll take ownership of a varied sales ledger portfolio, build strong relationships with customers and operational teams, and play a key role in improving cash flow across the business.

We're looking for an experienced Credit Controller who enjoys resolving queries, building rapport with stakeholders and delivering excellent customer service alongside strong collections performance.

If you're looking for a role where you can take ownership, work as part of a supportive team and make a genuine impact on the performance of the finance function, then we'd love to hear from you.

Wish List

• Previous end-to-end credit control experience
• Strong reconciliation and cash allocation skills
• Excellent Excel skills, including Pivot Tables and VLOOKUP
• Confident managing customer queries and resolving issues efficiently
• Strong communication and relationship-building skills
• Well organised with excellent attention to detail
• Experience dealing with public sector customers would be advantageous
• A proactive, solutions-focused approach to credit management

The Role

The successful Credit Controller will be responsible for:

• Managing a portfolio of customer accounts to ensure timely collection of outstanding debt
• Allocating customer payments accurately and maintaining sales ledger integrity
• Investigating and resolving customer queries to remove barriers to payment
• Performing account reconciliations and maintaining accurate customer records
• Processing credit notes and ensuring accurate allocation against outstanding invoices
• Building strong relationships with internal stakeholders and external customers
• Chasing overdue debt by telephone and email while maintaining excellent customer service
• Producing aged debt reporting and highlighting potential risks to management
• Supporting month-end processes and maintaining accurate records of collection activity
• Identifying opportunities to improve credit control processes and cash collection performance

Your Profile

We're looking for a confident and proactive Credit Controller who enjoys building relationships and isn't afraid to pick up the phone.

You’ll be organised, resilient and able to manage a busy workload while maintaining a high level of accuracy and professionalism.

The successful candidate will combine strong attention to detail with excellent communication skills, taking pride in delivering outstanding customer service while ensuring cash is collected efficiently.

Salary & Benefits

£34k plus pension, healthcare and a comprehensive benefits package.

This hybrid role is based in Leatherhead, requiring approximately three days per week in the office, offering a supportive working environment, long-term career development and the opportunity to join a growing finance team where your contribution will genuinely make a difference.