Credit Controller

Cityfibre; Milton Keynes; On-site; GBP 26,000 - 36,000; Full time

Job summary

CityFibre is seeking a Credit Controller on a 6-month contractor basis in Milton Keynes to support healthy cashflow and accurate account management.

You will manage a portfolio of customer accounts, resolve payment and billing queries, and work with the Accounts Receivable team to reduce aged debt and improve payment performance. Collaboration and proactive communication are essential.

Qualifications

• Experience in a Credit Control/Accounts Receivable Role.
• Strong communication and stakeholder management skills.
• Ability to manage workload and prioritise effectively.
• Good attention to detail and problem-solving skills.
• Exposure to complex billing and disputes.

Responsibilities

• Manage a portfolio of customer accounts and monitor on-time payments.
• Resolve customer queries and liaise with internal colleagues to achieve timely resolutions.
• Maintain accurate customer records and carry out reconciliations.
• Raise invoices and credit notes to support billing processes and resolve payment issues.
• Identify opportunities to improve ways of working and support the wider Accounts Receivable team.

Skills

Credit control

Accounts receivable

Stakeholder management

Communication

Prioritisation

Process improvement

Job description

We’re looking for a Credit Controller contractor to join our team on-a 6-month basis. This role is critical to supporting healthy cashflow and delivering an outstanding customer experience through proactive credit control, accurate account management, and effective resolution of payment and billing queries. As a valued member of a collaborative Accounts Receivable team, you’ll build strong relationships with customers and internal stakeholders, helping to reduce aged debt, minimise risk, and improve payment performance. You’ll also have the opportunity to contribute to process improvements and support positive change across the wider finance function.

What you’ll be doing:

• Manage a portfolio of customer accounts, building positive relationships and helping to ensure payments are received on time while reducing aged debt
• Take ownership of customer queries, working closely with colleagues across the business to achieve timely and accurate resolutions
• Maintain accurate customer accounts, carrying out reconciliations, investigating discrepancies, and ensuring records are kept up to date
• Raise invoices and credit notes where required, supporting smooth billing processes and helping to resolve payment-related issues
• Identify opportunities to improve ways of working, contribute to process enhancements, and support the wider Accounts Receivable team in achieving shared goals

What you’ll bring to the role:

• Strong experience in credit control, accounts receivable, or a similar finance role, with the confidence to manage customer accounts and deliver excellent service
• Excellent communication and relationship-building skills, enabling you to work collaboratively with customers and colleagues to resolve queries and achieve positive outcomes
• A proactive and organised approach, with the ability to prioritise workloads, follow processes, and manage multiple tasks effectively
• Strong attention to detail and problem-solving skills, helping you to identify discrepancies, investigate issues, and maintain accurate financial records
• A continuous improvement mindset, with a willingness to share ideas, support team goals, and contribute to creating more efficient ways of working

Qualifications

• Experience in a Credit Control/Accounts Receivable Role
• Strong communication and stakeholder management skills
• Ability to manage workload and prioritise effectively
• Good attention to detail and problem-solving skills
• Exposure to complex billing and disputes
• NetSuite experience is desirable but not essential

Additional Information

CityFibre is partnering with Talent Works to manage our contingent worker vacancies. If you are successful in your application, you will be engaged by Talent Works to work on assignment at CityFibre.

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [e-mail]. We want to help!

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [e-mail]. We want to help!