Credit Controller

CityFibre; Telford; Remote; GBP 32,000 - 52,000; Full time

Job summary

CityFibre is seeking a Credit Controller contractor to join our Accounts Receivable team on a 6-month, remote basis. You will manage a portfolio of customer accounts, drive on-time payments, resolve billing queries, and contribute to cashflow improvements while delivering excellent service.

Immediate start is required. The role emphasizes strong credit control experience, stakeholder collaboration, and a proactive approach to process improvements within a high-growth fibre network business.

Qualifications

• Experience in Credit Control / Accounts Receivable role.
• Intermediate MS Excel skills.
• Strong communication and stakeholder management skills.
• Ability to prioritise workload and follow processes.
• Good attention to detail and problem-solving skills.
• Exposure to complex billing and disputes.
• NetSuite experience is desirable but not essential.

Responsibilities

• Manage a portfolio of customer accounts, building relationships and ensuring payments are received on time while reducing aged debt.
• Take ownership of customer queries, coordinating with colleagues to achieve timely resolutions.
• Maintain accurate customer accounts, carry out reconciliations and investigate discrepancies.
• Raise invoices and credit notes as needed to support smooth billing processes.
• Identify process improvements and support the wider Accounts Receivable team.

Skills

Credit control

Accounts receivable

Stakeholder management

Communication

Attention to detail

Problem solving

Continuous improvement

Tools

Excel

NetSuite

Job description

Company Description

Location:Remote

Contract length:6-months

IR35: IR35

Start Date: Immediate start

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

Job Description

We’re looking for a Credit Controller contractor to join our team on-a 6-month basis. This role is critical to supporting healthy cashflow and delivering an outstanding customer experience through proactive credit control, accurate account management, and effective resolution of payment and billing queries. As a valued member of a collaborative Accounts Receivable team, you'll build strong relationships with customers and internal stakeholders, helping to reduce aged debt, minimise risk, and improve payment performance. You'll also have the opportunity to contribute to process improvements and support positive change across the wider finance function.

What you’ll be doing:

• Manage a portfolio of customer accounts, building positive relationships and helping to ensure payments are received on time while reducing aged debt
• Take ownership of customer queries, working closely with colleagues across the business to achieve timely and accurate resolutions
• Maintain accurate customer accounts, carrying out reconciliations, investigating discrepancies, and ensuring records are kept up to date
• Raise invoices and credit notes where required, supporting smooth billing processes and helping to resolve payment-related issues
• Identify opportunities to improve ways of working, contribute to process enhancements, and support the wider Accounts Receivable team in achieving shared goals

What you’ll bring to the role:

• Strong experience in credit control, accounts receivable, or a similar finance role, with the confidence to manage customer accounts and deliver excellent service
• Excellent communication and relationship-building skills, enabling you to work collaboratively with customers and colleagues to resolve queries and achieve positive outcomes
• A proactive and organised approach, with the ability to prioritise workloads, follow processes, and manage multiple tasks effectively
• Strong attention to detail and problem-solving skills, helping you to identify discrepancies, investigate issues, and maintain accurate financial records
• A continuous improvement mindset, with a willingness to share ideas, support team goals, and contribute to creating more efficient ways of working

Qualifications

• Experience in a Credit Control/Accounts Receivable Role
• Intermediate MS Excel skills
• Strong communication and stakeholder management skills
• Ability to manage workload and prioritise effectively
• Good attention to detail and problem-solving skills
• Exposure to complex billing and disputes
• NetSuite experience is desirable but not essential

Additional Information

CityFibre is partnering with Talent Works to manage our contingent worker vacancies. If you are successful in your application, you will be engaged by Talent Works to work on assignment at CityFibre.

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [e-mail]. We want to help!

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [e-mail]. We want to help!