B2B Credit Controller: Fast-Paced Cash Collection

Rullion; Metropolitan Borough of Solihull; On-site; GBP 19,000 - 26,000; Full time

Job summary

Rullion is seeking an enthusiastic Credit Controller for a 6-month contract in Solihull. You will contact customers to resolve debt, monitor payments, and drive cash collection in a fast-paced B2B environment.

The role requires strong communication, IT literacy, and the ability to prioritise workloads while delivering against SLAs. Training and support will be provided in a dynamic energy solutions company.

Qualifications

• Experience within a B2B collections environment.
• Ability to work in a fast paced, changing environment.
• Excellent verbal and written communication skills; strong customer service.
• IT literate.
• Organisational skills with the ability to prioritise workloads.
• Cash collection experience.

Responsibilities

• Contact customers to resolve general debt issues and take regular payments.
• Responsible for the collection performance set against key business metrics and expectations.
• Provide clear lines of sight and progress on debt, cash forecasts, disputes and customer responses.
• Analyse complex, high value accounts to optimise contact success and recovery / acceleration of cash.
• Utilise Ticket Dashboard daily to ensure allocated ticket work is completed within SLA.
• Lead from the front for cash acceleration, encouraging more customers and organisations to pay to terms.
• Identify collectable debt.
• Support debt escalations and further action to recover outstanding cash where appropriate.
• Utilise Customer Remit to identify correct allocation.
• Use Open Transactions to identify unallocated and partially allocated transactions.
• Raise Refund Request Tickets.
• Identify and raise query tickets to maintain true and collectable accounts.
• Reconciliation of a range of single and multi-site customers.

Skills

B2B collections

Fast-paced environment

Verbal and written communication

IT literate

Organisational skills

Cash collection

Education

CICM membership or equivalent

Tools

Junifer

Job description

Rullion is seeking an enthusiastic Credit Controller for a 6-month contract in Solihull. You will contact customers to resolve debt, monitor payments, and drive cash collection in a fast-paced B2B environment.

The role requires strong communication, IT literacy, and the ability to prioritise workloads while delivering against SLAs. Training and support will be provided in a dynamic energy solutions company.