B2B Credit Controller – Cash Recovery & Forecasts

Rullion Managed Services; West Midlands; On-site; GBP 19,000 - 26,000; Full time

Job summary

Rullion Managed Services is seeking a Credit Controller for a 6-month contract in Solihull (Princes Way, B91 3ES). You will contact customers to resolve debt issues and collect payments, while monitoring performance against key metrics and SLA.

In a dynamic energy sector, the role involves analysing high-value accounts, using the Ticket Dashboard, and driving cash acceleration to ensure timely payments. Strong communication and IT skills are essential.

Qualifications

• Experience in a Business to Business (B2B) collections environment.
• Ability to work in a fast-paced, changing environment.
• Excellent verbal and written communication skills.
• IT literacy.
• Good organisational skills with the ability to prioritise workloads.
• Experience with cash collection processes.

Responsibilities

• Contact customers to resolve debt issues and take regular payments.
• Responsible for the collection performance set against key business metrics and expectations.
• Provide clear lines of sight and progress on debt, cash forecasts, disputes and customer responses.
• Analyse complex, high value accounts to optimise contact success and recovery of cash.
• Utilise Ticket Dashboard daily to ensure allocated ticket work is completed within SLA.
• Lead from the front for cash acceleration, encouraging on-time payments from customers and organisations.
• Identify collectable debt and escalate as needed for recovery.
• Raise Refund Request Tickets and identify/raise query tickets to maintain true accounts.
• Reconcile a range of single and multi-site customers.

Skills

B2B collections

Fast-paced environment

Communication skills

IT literate

Organisational skills

Cash collection

Job description

Rullion Managed Services is seeking a Credit Controller for a 6-month contract in Solihull (Princes Way, B91 3ES). You will contact customers to resolve debt issues and collect payments, while monitoring performance against key metrics and SLA.

In a dynamic energy sector, the role involves analysing high-value accounts, using the Ticket Dashboard, and driving cash acceleration to ensure timely payments. Strong communication and IT skills are essential.