Dynamic B2B Credit Controller | Cash Recovery Expert

Rullion Managed Services; Shirley; On-site; GBP 19,000 - 27,000; Full time

Job summary

Rullion Managed Services is seeking an experienced Credit Controller to join our team in Solihull on a 6-month contract. The role involves B2B debt collection, cash acceleration, and maintaining debt accuracy across multiple sites.

You will handle customer payments, provide cash forecasts, and escalate where necessary to recover outstanding cash. The ideal candidate has proven experience in B2B collections, strong communication skills, and IT literacy.

Qualifications

• Experience within a Business to Business (B2B) collections environment.
• The ability to work in a fast paced, changing environment.
• Excellent verbal and written communication skills, in addition to strong customer service skills.
• IT literate.
• Organisational skills with the ability to prioritise workloads.
• Cash collection

Responsibilities

• Contact customers to resolve general debt issues and take regular payments.
• Responsible for the collection performance set against key business metrics and expectations.
• Provide clear lines of sight and progress on debt, cash forecasts, disputes and customer responses.
• Analyse complex, high value accounts to optimise contact success and recovery / acceleration of cash.
• Utilise Ticket Dashboard daily to ensure allocated ticket work is completed within SLA.
• Lead from the front for cash acceleration, encouraging more customers and organisations to pay to terms.
• Identify collectable debt.
• Support debt escalations and further action to recover outstanding cash where appropriate.
• Utilise Customer Remit to identify correct allocation.
• Use Open Transactions to identify unallocated and partially allocated transactions.
• Raise Refund Request Tickets.
• Identify and raise query tickets to maintain true and collectable accounts.
• Reconciliation of a range of single and multi-site customers.

Skills

B2B collections

Cash collection

Customer communication

IT literacy

Prioritising workloads

Adaptability

Debt recovery

Cash flow awareness

Tools

Junifer

Job description

Rullion Managed Services is seeking an experienced Credit Controller to join our team in Solihull on a 6-month contract. The role involves B2B debt collection, cash acceleration, and maintaining debt accuracy across multiple sites.

You will handle customer payments, provide cash forecasts, and escalate where necessary to recover outstanding cash. The ideal candidate has proven experience in B2B collections, strong communication skills, and IT literacy.