Credit Controller

urbanbubble Ltd; Manchester; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid work policy

Family leave enhancements

Cycle to work scheme

Season ticket loan

Birthday leave

Job summary

urbanbubble in Manchester is seeking a Credit Controller to support the Residential Team with billing and debt collection for a portfolio of sites under management. This 12-month fixed-term role emphasizes accurate ledger maintenance and timely payments.

A strong finance background and excellent communication skills are essential. The role offers hybrid working and a broad benefits package, including enhanced leave policies and support schemes.

Qualifications

• Experience in a finance team and dealings with billing or credit control.
• Excellent communication skills and attention to detail.
• Ability to work on own initiative and meet strict deadlines.
• Experience with debt collection and ARMA-Q guidelines is a plus.
• Desirable AA/T qualification or willingness to pursue.

Responsibilities

• Be the main contact for Billing and Credit Control queries for the Property Management team and tenants.
• Manage billing and collection of service charges and ground rent according to leases.
• Chase payments by phone and email and ensure customers meet terms.
• Coordinate monthly/quarterly debt collection meetings with Property Managers.
• Liaise with solicitors and debt collection agents to maximise collections.
• Communicate with leaseholders by email/phone/letter and resolve queries.
• Provide KPI information and collaborate with third parties as needed.
• Meet cash collection and DSO monthly targets.

Skills

Excel skills

Attention to detail

Strong communication

Customer service

Time management

Education

AAT (desirable)

Job description

Our Credit Controller will provide crucial support to the Residential Team, by being responsible for billing, recovering services charges for a portfolio of sites under our management, reviewing accounts and keeping the system up to date! This is a 12 month fixed term contract role.

If a career in Finance is your goal and you are looking to progress further, and you believe you have got the necessary skills and experience.

What do we offer?

• Hybrid working policy
• We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!

What will you do?

• Deliver a first class service to the Property Management team, Finance team and our customers/tenants - being the main point of contact for all Billing and Credit Control queries
• Be responsible for the billing and collection of service charges (and Ground Rent) to leaseholders in accordance with the lease provisions for each property and within ARMA-Q guidelines.
• Ensure customers pay within their agreed payment terms, chasing payments and debt by phone and email.
• Coordinate Monthly/Quarterlyt Debt Collection meetings with Property Manager's to ensure that all debts are collected in a timely manner and information is shared between all parties
• Take responsibility for the client relationships with Solicitors and third party debt collection agents, liaising on a regular basis to maximise the debt collection procedure, and to minimise the level of aged debt.
• Communicate with leaseholders when necessary by e-mail, phone and letter in a professional manner, following all queries through to resolution (or escalating as appropriate).
• Ensure customer queries / disputes are investigated and resolved quickly and efficiently.
• Provide KPI information on a regular basis, using Qube and working with third parties where necessary.
• Meet cash collection and DSO monthly targets

Are you someone who is super organised, has great attention to detail and is a strong communicator? This might just be the role for you!, Previous residential debt collection experience required

Experience

• Experience of working as part of a finance team
• Experience in a fast paced and dynamic environment
• Excellent communication skills and attention to detail
• Highly enthusiastic and looking to progress and develop in the role
• Ability to work on own initiative and manage own workload to strict deadlines
• Great customer service skills
• Good time management and organisational skills
• Excellent Excel skills

Desirable

• AAT (or willingness to work towards)

We're not your usual property company. We're the North West's leading property managing agent. At urbanbubble, we're redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we're proud to serve 14,000 residents and growing. We're looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say - interested?

urbanbubble requires people who are professional, hardworking, innovative, and passionate; who are effective in their roles, and who truly engage with the customer.