Credit Controller Social Housing (Contract)

Confidential; Greater London; Híbrido; GBP 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Enhanced pension

Learning and development opportunities

Life assurance

Additional annual leave

Retail discounts

Season ticket loans

Cycle to Work Scheme

Descripción de la vacante

Confidential in Greater London is seeking a Credit Controller on a 6-month fixed-term contract to support income management for a housing/real estate client. You will handle rent and service charge queries, advise residents on payment options, and maintain accurate case records to support arrears prevention.

Hybrid role with 2 days in the office. The ideal candidate has real estate or housing experience, strong customer service, confident communication, and a calm, empathetic approach.

Formación

• Real Estate or Housing experience.
• Good customer service experience.
• Confident communication.
• Calm, empathetic approach.

Responsabilidades

• Act as the first point of contact for rent and service charge enquiries.
• Support residents with payment options and affordable repayment arrangements.
• Monitor accounts and take early action where arrears arise.
• Process payments and maintain accurate, up-to-date case records.
• Issue reminders and follow up outstanding balances professionally.
• Refer residents to specialist financial or support services when appropriate.

Conocimientos

Real Estate experience

Housing experience

Customer service experience

Confident communication

Calm empathetic approach

Descripción del empleo

Credit Controller Social Housing - 6mths FTC - OUR CLIENT are a growing housing / property management company who have been building and creating communities for over 30 years. They are looking for a Credit Controller to join their team to support the delivery of a responsive and resident-focused income management service on the 6 months contract basis.

As a Credit Controller, you will be the person residents turn to for queries, support early arrears intervention, process payments and keep case records accurate.

The main duties will be to:

• Act as the first point of contact for rent and service charge enquiries.
• Support residents with payment options and affordable repayment arrangements.
• Monitor accounts and take early action where arrears arise.
• Process payments and maintain accurate, up-to-date case records.
• Issue reminders and follow up outstanding balances professionally.
• Refer residents to specialist financial or support services when appropriate.

ABOUT YOU: As a Credit Controller, you must have:

• Real Estate or Housing experience.
• Goodcustomer service experience.
• Confident communication.
• Calm, empathetic approach.

Benefits:

• Hybrid working (2 days in the office)
• Enhanced pension scheme
• Learning and development opportunities
• Life assurance
• Additional annual leave
• Retail discounts
• Season ticket loans
• Cycle to Work Scheme

This is a six-month contract offering the right person the chance to make an immediate impact-if you have the skills and approach we're looking for, we'd love to hear from you.

Every application is reviewed carefully and retained on our database for future opportunities. Whilst we are unable to respond to every applicant individually, if you have not heard from us within 5 working days, please assume your application has not been successful on this occasion.