Credit Controller

Destination Sport; Manchester; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Refer a friend £600 bonus (unlimited)

Generous holiday entitlement

Birthday day off

Staff Awards

Hotel and airline discounts

Employee Assistance Programme

Job summary

Destination Sport is a global leader in sports travel with a strong credit control function. The role focuses on protecting cash flow, reducing aged debt and supporting the financial health of the business while managing customer accounts and resolving queries.

Based in Manchester, this hybrid role combines office days with remote work, offering opportunities to optimise processes and collaborate with Finance, Sales and Operations to maintain strong collections and high service levels.

Qualifications

• Minimum three years' experience within a Credit Control, Accounts Receivable or Collections environment.
• Proven track record of successfully reducing aged debt and improving collection performance.
• Strong understanding of credit control principles, debt recovery processes and account reconciliation.
• Experience managing high-volume customer accounts and prioritising workload effectively.
• Excellent communication and negotiation skills with the confidence to engage stakeholders at all levels.
• Strong problem-solving skills with the ability to resolve issues and disputes efficiently.
• Excellent attention to detail and accuracy.
• Strong organisational and time management skills.
• Ability to work in a fast-paced environment and manage competing priorities.

Responsibilities

• Manage a high-volume ledger of customer accounts and take ownership of collections activity.
• Proactively recover outstanding debt through telephone, email and written communication.
• Build and maintain positive working relationships with customers to support timely payment and dispute resolution.
• Monitor aged debt, identify collection risks and take appropriate action to minimise exposure.
• Investigate and resolve invoice, payment and account queries in partnership with internal departments.
• Negotiate payment plans and payment commitments whilst maintaining customer relationships.
• Accurately record all collection activity, customer communications and follow-up actions.
• Allocate and reconcile customer payments, ensuring accounts remain accurate and up to date.
• Review customer accounts regularly to identify trends, potential issues and opportunities for improvement.
• Prepare reports, account summaries and aged debt reviews for management.
• Escalate high-risk accounts and significant issues in a timely manner.
• Contribute to continuous improvements within credit control processes, systems and ways of working.
• Deliver high levels of customer service whilst maintaining a firm and professional approach to collections.
• Work collaboratively with colleagues across Finance, Sales, Operations and Customer Service teams.

Skills

Credit Control

Accounts Receivable

Debt Recovery

High-Volume Accounts

Negotiation

Communication

Analytical

Time Management

Problem Solving

Job description

Overview And What We Offer

• Hours - 37.5hrs .This is a hybrid role with 3 days a week in the office


• Location - Manchester


• Refer a friend for £600 bonus which is unlimited!


• Generous holiday entitlement


• Day off for your birthday


• Staff Awards


• Hotel and airline discounts


• Employee Assistance Programme


• Destination Sports Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Who We Are And What We Do

Destination Sport is a global leader in sports travel, trusted by 150+ sporting organisations worldwide. We deliver a range of specialist services via our portfolio of market-leading brands, including elite travel management, fan experiences, mass participation experiences and youth tours. We’re a multi-award-winning business with a global team of 400+ staff positioned across four continents, who handle over 100,000 journeys each year at over 2,800 sporting events.

Destination Sports Group is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only and Clarity Business Travel.

Role Purpose

As a Credit Controller, you will play a critical role in protecting cash flow, reducing aged debt and supporting the financial health of the business. You will be responsible for managing a portfolio of customer accounts, ensuring invoices are paid within agreed terms, resolving queries efficiently and building strong relationships with both customers and internal stakeholders.

Key Responsibilities

• Manage a high-volume ledger of customer accounts and take ownership of collections activity.


• Proactively recover outstanding debt through telephone, email and written communication.


• Build and maintain positive working relationships with customers to support timely payment and dispute resolution.


• Monitor aged debt, identify collection risks and take appropriate action to minimise exposure.


• Investigate and resolve invoice, payment and account queries in partnership with internal departments.


• Negotiate payment plans and payment commitments whilst maintaining customer relationships.


• Accurately record all collection activity, customer communications and follow-up actions.


• Allocate and reconcile customer payments, ensuring accounts remain accurate and up to date.


• Review customer accounts regularly to identify trends, potential issues and opportunities for improvement.


• Prepare reports, account summaries and aged debt reviews for management.


• Escalate high-risk accounts and significant issues in a timely manner.


• Contribute to continuous improvements within credit control processes, systems and ways of working.


• Deliver high levels of customer service whilst maintaining a firm and professional approach to collections.


• Work collaboratively with colleagues across Finance, Sales, Operations and Customer Service teams.

Skills And Experience

• Minimum three years' experience within a Credit Control, Accounts Receivable or Collections environment.


• Proven track record of successfully reducing aged debt and improving collection performance.


• Strong understanding of credit control principles, debt recovery processes and account reconciliation.


• Experience managing high-volume customer accounts and prioritising workload effectively.


• Excellent communication and negotiation skills with the confidence to engage stakeholders at all levels.


• Strong problem-solving skills with the ability to resolve issues and disputes efficiently.


• Excellent attention to detail and accuracy.


• Strong organisational and time management skills.


• Ability to work in a fast-paced environment and manage competing priorities.