Credit Controller

hireful; Ripon; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Company pension scheme

Company sick scheme

24 days holiday plus bank holidays

Day off for your birthday

Life insurance x 3 salary

Tailored career path

Manufacturer training

Employee uniform

Staff discount on showroom items

Free on-site parking

Health and well-being support line

Employer funded Cash plan to support  

Job summary

hireful is seeking a Credit Controller to strengthen the credit control function and support cash flow through effective debt collection and customer relationship management. You will engage with clients to secure timely payments, maintain accurate records, and escalate issues where necessary to protect company working capital.

The role emphasizes strong communication, organisational skills, and a proactive approach within a dynamic finance team.

Qualifications

• Minimum of 3 years’ experience in credit control/cash collection.
• Proficient with Microsoft Office, especially Excel, and finance systems such as IBCOS.
• Excellent telephone manner.
• Team player with a proactive positive attitude and strong organisational skills.
• Systematic approach with an eye for detail.
• Ability to influence, negotiate and escalate when needed.

Responsibilities

• Open new accounts and manage day-to-day of your customer base.
• Build and maintain internal and external relationships at all levels.
• Follow up on invoices to obtain payment of overdue debts.
• Coordinate payments for cash collection and reduce aged debt.
• Resolve queries around outstanding invoices with stakeholders.
• Negotiate repayment plans and escalate when necessary.
• Escalate payment issues to the Credit Control Manager and external agencies when required.
• Maintain accurate customer records and log queries.
• Manage credit limits within authorised guidelines.

Skills

Credit control

Telephone manner

Team player

Organisational skills

Influence & negotiation

Attention to detail

Tools

Excel

IBCOS

Job description

Role Overview

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.

As Credit Controller you will play an important role within the credit control department in meeting cash flow requirements with a strong emphasis on building and maintaining client relationships ensuring service standards are of the highest level.

Essential Duties

• Opening new accounts and responsible for the day-to-day management of your customer base.
• Establish and maintain internal and external customer relationships at all levels in a calm and professional manner.
• Ensure as necessary all calls, letters, statements and follow up actions are carried out in order to bring the matter to the customer’s attention to obtain payment of due/overdue depts.
• Ensure the timely and pro-active co-ordination of payments in relation to cash collection and aged debt reduction.
• Resolving queries both internally and externally around outstanding invoices.
• Agree, negotiate, and enforce re-payment plans.
• Liaise directly with the Credit Control Manager to escalate issues with payment for 3rd party collection agencies.
• Maintain customer records notifying the relevant department of changes required and logging and dealing with queries.
• Managing credit limits in-line with relevant authorisations and escape where required to the Credit Control Manager.
• Ensuring processes are followed as part of the collection requirements, account reconciliation and payments.
• Have a flexible approach to an ever-changing workload with the ability to prioritise.
• These duties are not exhaustive and may vary from time to time, depending on the needs of the business.

Skills & Qualifications

• Minimum of 3 years’ experience working in a credit control/cash collection role and ideally in a sales driven environment. MICM preferred but not essential.
• Competent with Microsoft Office products especially Excel and experience of using finance systems (IBCOS).
• Have an excellent telephone manner.
• Team player with proactive positive attitude and strong organisational skills.
• A systematic approach and an eye for detail.
• Ability to influence, negotiate and make judgements on need for consultation and escalation.

Benefits

• Company pension scheme.
• Company sick scheme.
• 24 days holiday plus bank holidays.
• Day off for your birthday.
• Life insurance x 3 salary.
• Tailored career path.
• Manufacturer training.
• Employee uniform.
• Staff discount on showroom items.
• Free on-site parking.
• Health and well-being support line.
• Employer funded Cash plan to support with covering employees’ regular healthcare expenses.

REF-(phone number removed)