Credit Controller

JSS; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

JSS in Central London is seeking an experienced Credit Controller to join the finance team on an initial 3-6 month contract. You will own the collections process, reduce aged debt, and drive cash flow while building strong relationships with customers.

You will contact customers by phone and email to secure payment, investigate queries, and support the wider accounts receivable function. The role requires proven B2B collections experience, excellent communication, and a proactive, results‑driven

Qualifications

• Experience in a Credit Control or Accounts Receivable role.
• Proven track record of improving cash collection performance.
• Confident communicator with experience handling difficult conversations.

Responsibilities

• Proactively manage and collect outstanding debt across a portfolio of B2B accounts.
• Contact customers by phone and email to secure payment of overdue invoices.
• Investigate and resolve invoice and payment queries in a timely manner.
• Review aged debt reports and prioritise collection activity accordingly.
• Negotiate payment plans where appropriate and follow up on commitments.
• Build effective relationships with customers and internal stakeholders.
• Escalate high-risk or problematic accounts when necessary.
• Maintain accurate customer records and collection notes.
• Support the wider finance team with ad hoc accounts receivable activities.

Skills

Credit control experience

B2B collections

Communication skills

Relationship management

Organisational skills

Job description

Location: Central London/Hybrid working Options

Start Date: Immediate

The Opportunity

A well-established business is seeking an experienced Credit Controller to join the finance team on an initial 3-6 month contract. This is an excellent opportunity for an immediately available professional who enjoys taking ownership of the collections process and making a tangible impact on cash flow.

Working closely with both internal stakeholders and external customers, you will be responsible for reducing aged debt, driving cash collections, and maintaining strong client relationships.

Key Responsibilities:

• Proactively manage and collect outstanding debt across a portfolio of B2B accounts.
• Contact customers by phone and email to secure payment of overdue invoices.
• Investigate and resolve invoice and payment queries in a timely manner.
• Review aged debt reports and prioritise collection activity accordingly.
• Negotiate payment plans where appropriate and follow up on commitments.
• Build effective relationships with customers and internal stakeholders.
• Escalate high-risk or problematic accounts when necessary.
• Maintain accurate customer records and collection notes.
• Support the wider finance team with ad hoc accounts receivable activities.

About You:

• Previous experience in a Credit Control or Accounts Receivable role.
• Strong B2B collections experience with a proven record of improving cash collection performance.
• Confident communicator who is comfortable managing challenging conversations.
• Able to balance persistence and commerciality with excellent relationship management skills.
• Professional, resilient, and results-driven approach.
• Strong organisational skills and attention to detail.
• Available to start immediately or at short notice.

What's on Offer:

• Immediate start.
• Opportunity to make a meaningful impact within a supportive finance team.
• Exposure to a fast-paced commercial environment.
• Initial 3-month contract with potential for extension depending on business requirements.

This role would suit a confident Credit Controller who can drive collections and improve cash flow while maintaining positive long-term relationships with customers and stakeholders.