Credit Controller

DiverseJobsMatter; Chelmsford; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

30 days annual leave

Flexible working arrangements

Fully funded private medical insurance

Paid family leave

Remote work option abroad

Cycle-to-Work scheme

Support for wellbeing and development

Job summary

A leading international insurer is seeking a proactive Credit Controller in Chelmsford to manage accounts, ensuring timely premium collections and resolving queries. The ideal candidate possesses strong analytical and customer service skills, with experience in the insurance market as an advantage. Benefits include flexible work arrangements, private medical insurance, and commitment to diversity and inclusion.

Qualifications

• Strong numeracy, literacy, and analytical skills.
• Excellent communication, negotiation, and influencing ability.
• Proficient in MS Office applications (Excel, Word, PowerPoint).
• Ability to interpret and analyse detailed financial reports.
• Insurance or credit control experience is advantageous.

Responsibilities

• Manage assigned accounts, ensuring timely premium collection.
• Escalate outstanding debt or cash issues for early resolution.
• Review and reconcile broker statements, resolving queries.
• Identify root causes of high query volumes and reduce future issues.
• Develop and maintain process documentation and user guides.
• Ensure accurate data capture for MI reporting.
• Analyse processes to highlight concerns and propose improvements.

Skills

Numeracy and literacy

Analytical skills

Customer service experience

Communication skills

Negotiation skills

MS Office proficiency

Financial report analysis

Insurance experience

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Overview

Our client, a leading international insurer, is seeking a proactive and detail-oriented Credit Controller to join their team. This role acts as a vital link between offshore processing teams, underwriters, clients, and brokers—resolving complex queries, maintaining strong relationships, and ensuring smooth operational processes.

Responsibilities

• Manage assigned accounts, ensuring timely premium collection and accurate cash allocation.
• Escalate outstanding debt or cash issues promptly to ensure early resolution.
• Review and reconcile broker statements, raising and resolving queries effectively.
• Identify root causes of high query volumes and collaborate with stakeholders to reduce future issues.
• Develop and maintain process documentation and user guides.
• Ensure accurate data capture to support meaningful MI reporting.
• Analyse processes and data to highlight concerns and propose improvements.

Qualifications

• Strong numeracy, literacy, and analytical skills.
• Customer service experience with excellent communication, negotiation, and influencing ability.
• Proficient in MS Office applications (Excel, Word, PowerPoint).
• Ability to interpret and analyse detailed financial reports.
• Insurance or credit control experience within the Commercial or London Insurance market (advantageous).
• Additional language skills are desirable but not essential.

Benefits

• 30 days annual leave (with option to buy 2 extra days).
• Flexible working arrangements (part-time, job share, compressed hours available).
• Fully funded private medical insurance for employee and family.
• 26 weeks’ paid family leave for all parents.
• Option to work remotely abroad for up to 20 days per year.
• Cycle-to-Work scheme (up to £5,000).
• Commitment to sustainability through net-zero aligned pension investments.
• Additional wellbeing, lifestyle, and professional development support.

Inclusion & Culture

Our client is committed to fostering a diverse and inclusive workplace where all employees feel valued and supported. With dedicated employee networks promoting gender equality, ethnic diversity, disability inclusion, LGBTQ+ representation, and mental health awareness, this is a workplace where individuality is celebrated, and everyone can thrive.

Application Process

If you are a motivated professional who thrives on building strong relationships and ensuring financial accuracy, we encourage you to apply.

Click Apply Now to submit your CV and relevant documents.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Finance