Credit Controller

Broster Buchanan; Cambridgeshire and Peterborough; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Commission structure

Company pension

20 days holiday + bank holidays

Health Insurance

Free on-site parking

Loyalty scheme for Holidays

Job summary

Broster Buchanan is seeking a proactive Credit Controller to join our finance team. Reporting to the Finance Director, you will manage the sales ledger, chase overdue debts, and protect cash flow across a multi-million-pound turnover business.

This fast-paced role requires excellent communication, a proven debt-collection track record, strong Excel skills, and the ability to build relationships with customers and internal teams.

Qualifications

• Experience in credit control and debt collection.
• Excellent communication and negotiation skills.
• Ability to build positive relationships with customers and colleagues.
• Strong attention to detail and organisational skills.
• Confident using Excel and finance systems.

Responsibilities

• Proactively manage and collect outstanding customer debts.
• Conduct regular credit control calls and follow-up correspondence.
• Monitor customer accounts and investigate overdue balances.
• Allocate incoming payments accurately and promptly.
• Resolve pricing, invoice and delivery disputes with internal departments and customers.
• Escalate problematic accounts and recommend action.
• Review and maintain customer credit limits in line with policy.
• Support month-end reporting and reconciliation activities.
• Maintain accurate customer records and audit trails.

Skills

Credit control

Debt collection

Communication

Relationship building

Organisation

Fintech knowledge

Commercial awareness

Tools

Excel

Job description

The Role

Reporting to the Finance Director, the Credit Controller will play a vital role in managing the company's sales ledger and ensuring outstanding debts are collected efficiently and professionally. Working within a fast-paced environment, you will be responsible for maintaining strong customer relationships whilst reducing aged debt and protecting cash flow across a multi-million-pound turnover business. This is an excellent opportunity for an ambitious Credit Controller who enjoys building relationships, solving problems and making a direct impact on business performance.

Key Responsibilities

• Proactively manage and collect outstanding customer debts.
• Conduct regular credit control calls and follow-up correspondence.
• Monitor customer accounts and investigate overdue balances.
• Allocate incoming payments accurately and promptly.
• Resolve pricing, invoice and delivery disputes with internal departments and customers.
• Escalate problematic accounts and recommend appropriate action.
• Review and maintain customer credit limits in line with company policy.
• Assist with new account opening procedures and credit checks.
• Build strong working relationships with Sales, Customer Service and Operations teams.
• Support month-end reporting and reconciliation activities.
• Maintain accurate customer records and audit trails.
• Ensure compliance with company procedures and financial controls.
• Contribute to ongoing process improvements within the finance function.
• Support the Finance team with audits and reporting requirements.

About You

Essential

• Previous Credit Control experience.
• Strong track record of debt collection and reducing aged debt.
• Excellent communication and negotiation skills.
• Ability to build positive relationships with customers and colleagues.
• Strong attention to detail and organisational skills.
• Confident using Microsoft Excel and finance/accounting systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Commercial awareness and a professional approach.

What We Offer

• Salary circa £32,000 + Commission structure
• Company pension scheme.
• 20 days holiday plus bank holidays. (Christmas close down deducted from Holiday)
• Loyalty scheme for Holidays
• Health Insurance
• Free on-site parking.