Credit Controller

Focus Group (UK); Shoreham-by-Sea; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Holiday allowance - 24 days + bank hol

Hybrid working options

Enhanced maternity, paternity and adot

Volunteer day

Wider company benefits

Job summary

Focus Group (UK) is seeking a confident Credit Controller to join our Finance team in Shoreham-by-Sea. This permanent, hybrid role requires managing customer accounts, chasing payments, and reducing aged debt while maintaining strong relationships with clients.

You will work closely with the Credit Control Manager to ensure timely cash collection, resolve billing queries, and support reconciliations. Previous credit control experience, excellent communication, and a proactive, professional

Qualifications

• Experience within a Credit Control role.
• Excellent communication, customer service and interpersonal skills.
• Professional and confident telephone manner.
• Strong attention to detail.
• Excellent problem-solving and decision-making skills.
• Ability to negotiate positive outcomes with customers.
• Calm, professional approach when handling sensitive payment conversations.
• Strong organisational skills and ability to manage a varied workload.

Responsibilities

• Managing a portfolio of customer accounts and proactively chasing outstanding payments.
• Building strong relationships with customers to encourage timely payment.
• Identifying and investigating reasons for delayed payments and working towards resolution.
• Negotiating payment plans and agreeing suitable payment solutions.
• Completing account reconciliations and resolving account discrepancies.
• Raising requests for service restrictions where appropriate.
• Logging customer queries and coordinating with relevant departments to achieve resolution.
• Resolving customer billing queries directly where possible.
• Processing administration and liquidation claims.
• Maintaining accurate customer account records and debtor information.

Skills

Credit control experience

Communication skills

Interpersonal skills

Telephone manner

Attention to detail

Problem solving

Negotiation

Tools

Microsoft Dynamics 365

Job description

Credit Controller

Department: Operational

Employment Type: Permanent

Location: Shoreham-by-Sea

Compensation: £32 / year

Description

Salary: £30,000 - £32,000 per annum (dependent on experience) + Benefits
Location: Shoreham-by-Sea (Hybrid)

We're looking for a confident and proactive Credit Controller to join our Finance team based in Shoreham. This is a fantastic opportunity for someone with previous credit control experience who enjoys building relationships, solving problems and delivering excellent customer service.

Working closely with the Credit Control Manager, you'll play a key role in managing customer accounts, reducing aged debt and ensuring cash is collected efficiently. You'll be responsible for maintaining positive customer relationships while confidently handling payment discussions and resolving billing queries.

This is a busy and varied role where you'll work collaboratively with both customers and internal teams to ensure efficient collections and an excellent customer experience.

Key Responsibilities

• Managing a portfolio of customer accounts and proactively chasing outstanding payments
• Building strong relationships with customers to encourage timely payment
• Identifying and investigating reasons for delayed payments and working towards resolution
• Negotiating payment plans and agreeing suitable payment solutions
• Completing account reconciliations and resolving account discrepancies
• Raising requests for service restrictions where appropriate
• Logging customer queries and coordinating with relevant departments to achieve resolution
• Resolving customer billing queries directly where possible
• Processing administration and liquidation claims
• Maintaining accurate customer account records and debtor information

Skills, Knowledge & Expertise

You'll be a self-motivated individual with excellent communication skills and the confidence to have challenging conversations when required. You'll be organised, proactive and able to balance excellent customer service with achieving collection objectives.

• Previous experience within a Credit Control role
• Excellent communication, customer service and interpersonal skills
• Professional and confident telephone manner
• Strong attention to detail
• Excellent problem-solving and decision-making skills
• Ability to negotiate positive outcomes with customers
• Calm, professional approach when handling sensitive payment conversations
• Strong organisational skills and ability to manage a varied workload

• Experience within the Telecommunications or Technology sector
• Experience working within an Accounts Receivable function
• Experience using Microsoft Dynamics 365

Job Benefits

• Holiday Allowance - 24 days + bank holidays + birthday leave.
• Hybrid working options - performance depending.
• Enhanced maternity, paternity and adoption leave.
• Paid volunteering day * regular charity events.
• Wider company benefits across health, financial wellbeing, Pension etc.

Internal job reference: Associate