Credit Controller

Focus Group; Shoreham-by-Sea; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Hybrid working options

Holiday entitlement 24 days + bank hol

Enhanced maternity/paternity/adoption

Volunteer day

Employee benefits program

Job summary

Focus Group in Shoreham-by-Sea is seeking a confident Credit Controller to join our Finance team. You will manage customer accounts, reduce aged debt, and ensure timely payment while delivering excellent service.

This hybrid role requires strong communication and relationship-building skills. Reporting to the Credit Control Manager, you will reconcile accounts, negotiate payment plans, and collaborate with internal teams to resolve billing queries.

Qualifications

• Experience in a credit control role.
• Strong communication and customer service skills.
• Able to handle challenging conversations with customers while maintaining professionalism.
• Good attention to detail and ability to reconcile accounts.

Responsibilities

• Chase outstanding payments on a portfolio of customer accounts.
• Negotiate payment plans and suitable payment solutions.
• Perform account reconciliations and resolve discrepancies.
• Maintain debtor records and respond to billing queries.
• Collaborate with internal teams to ensure efficient collections.

Skills

Credit control

Communication

Customer service

Telephone manner

Attention to detail

Problem solving

Negotiation

Organisational skills

Relationship building

Dynamics 365

Tools

Microsoft Dynamics 365

Job description

Credit Controller

Department: Operational

Employment Type: Permanent

Location: Shoreham-by-Sea

Compensation: £32 / year

Description

Salary: £30,000 - £32,000 per annum (dependent on experience) + Benefits
Location: Shoreham-by-Sea (Hybrid)

We're looking for a confident and proactive Credit Controller to join our Finance team based in Shoreham. This is a fantastic opportunity for someone with previous credit control experience who enjoys building relationships, solving problems and delivering excellent customer service.

Working closely with the Credit Control Manager, you'll play a key role in managing customer accounts, reducing aged debt and ensuring cash is collected efficiently. You'll be responsible for maintaining positive customer relationships while confidently handling payment discussions and resolving billing queries.

This is a busy and varied role where you'll work collaboratively with both customers and internal teams to ensure efficient collections and an excellent customer experience.

Key Responsibilities

• Managing a portfolio of customer accounts and proactively chasing outstanding payments
• Building strong relationships with customers to encourage timely payment
• Identifying and investigating reasons for delayed payments and working towards resolution
• Negotiating payment plans and agreeing suitable payment solutions
• Completing account reconciliations and resolving account discrepancies
• Raising requests for service restrictions where appropriate
• Logging customer queries and coordinating with relevant departments to achieve resolution
• Resolving customer billing queries directly where possible
• Processing administration and liquidation claims
• Maintaining accurate customer account records and debtor information

Skills, Knowledge & Expertise

You'll be a self-motivated individual with excellent communication skills and the confidence to have challenging conversations when required. You'll be organised, proactive and able to balance excellent customer service with achieving collection objectives.

• Previous experience within a Credit Control role
• Excellent communication, customer service and interpersonal skills
• Professional and confident telephone manner
• Strong attention to detail
• Excellent problem-solving and decision-making skills
• Ability to negotiate positive outcomes with customers
• Calm, professional approach when handling sensitive payment conversations
• Strong organisational skills and ability to manage a varied workload

• Experience within the Telecommunications or Technology sector
• Experience working within an Accounts Receivable function
• Experience using Microsoft Dynamics 365

Job Benefits

• Holiday Allowance - 24 days + bank holidays + birthday leave.
• Hybrid working options - performance depending.
• Enhanced maternity, paternity and adoption leave.
• Paid volunteering day * regular charity events.
• Wider company benefits across health, financial wellbeing, Pension etc.

Internal job reference: Associate