Credit Controller

AXA UK; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

AXA UK recherche un Credit Controller dédié, responsable de la collecte des créances client et du respect des objectifs de recouvrement. Le candidat idéal doit posséder une expérience en contrôle de crédit, de préférence dans le secteur légal, et être capable de communiquer efficacement tout en gérant des discussions difficiles. Ce rôle offre l'opportunité de travailler au sein d'une équipe dynamique à Bristol pour améliorer les processus de recouvrement et assurer la liaison entre divers départements.

Qualifications

• Expérience en contrôle de crédit, de préférence dans le secteur légal.
• Capacité à communiquer efficacement avec des clients internes et externes.
• Motivé et déterminé dans l'exécution des tâches.

Responsibilities

• Suivre les processus de recouvrement des créances.
• Prendre des notes de recouvrement dans le système de gestion.
• Rencontrer le superviseur de crédit pour des examens mensuels du grand livre.

Skills

Communication efficace

Confiance dans les discussions difficiles

Réactivité aux demandes

Connaissance des systèmes

Auto-motivation

Tools

Microsoft products

Job description

Credit Controller

Department: Business Services - Finance

Employment Type: Permanent

Location: Bristol

Reporting To: Adam Jeanes

Description

This role is to support the business in collecting client debts and meeting the firm’s collection targets.

Key Responsibilities

• Following Credit Control collection processes relevant to the type of client debt, ensuring effective chasing, minimising ageing of the debt ledger.
• Updating the Practice Management System (PMS) with accurate and meaningful collection notes.
• Liaising with Partners, lawyers and the Practice management team to update them on the current debt position.
• Flagging potential issues to the Supervising Timekeeper (STK), and where applicable the Practice Manager, so they can set the strategy to collect the debt.
• Meeting with the Credit Control Supervisor for line-by-line ledger reviews on a monthly basis to discuss progress, escalations and problematic issues.
• Producing standard debt reports where necessary via the Finance Self-Service Reporting Suite.
• Supporting the Sales Ledger team in gaining client payment remittances where these are missing to ensure accurate allocation of monies.
• Feeding back any billing issues to the Revenue team so processes can be checked and amended where necessary.
• Liaising with the Revenue team when disputes are raised by the client and agreed by the STK so the relevant action can be taken.

Skills, Knowledge & Expertise

• Experience in credit control, preferably in the legal sector.
• An ability to communicate effectively with internal and external clients and confident in managing difficult discussions.
• An ability to respond effectively to both internal and external clients' demands in a confident and efficient manner.
• Good knowledge and experience in various systems and Microsoft products.
• Self-motivated, determined and confident in their abilities.