Credit Control Specialist - Growth‑Minded & KPI‑Driven

The Business Connection Group; Wales; On-site; GBP 21,000 - 27,000; Full time

Job summary

The Business Connection Group is seeking a Credit Control Assistant to support a market-leading business delivering services across Yorkshire, North Wales and the South East. Based at a modern head office on the Wrexham Industrial Estate, you will join a team of 14 and receive comprehensive training on our systems and processes.

Daily responsibilities include invoicing and ledger management, contacting business customers by phone, and pursuing solutions that protect long-term relationships while

Qualifications

• Previous experience within a telephone-based customer service role is essential.
• Confident telephone and email communication skills with the ability to develop effective working relationships.
• Ability to actively listen to and negotiate with customers to gain a satisfactory outcome.
• Experience with CRM systems is a plus but not required.

Responsibilities

• Reporting to the Credit Control Manager this role will administer the day-to-day management, collection and chasing of outstanding invoices within a fast-paced office.
• Speaking to business customers over the phone regarding their accounts.
• Working with customers to achieve a solution that works for both parties, to ensure their continued business and long-term relationships.
• Being responsible for updating and maintaining the debit management and ledger systems.
• Working to individual and team KPIs.

Skills

Telephone-based customer service

Effective communication

Negotiation

CRM

Teamwork

Problem solving

Microsoft Office

Tools

CRM

Job description

The Business Connection Group is seeking a Credit Control Assistant to support a market-leading business delivering services across Yorkshire, North Wales and the South East. Based at a modern head office on the Wrexham Industrial Estate, you will join a team of 14 and receive comprehensive training on our systems and processes.

Daily responsibilities include invoicing and ledger management, contacting business customers by phone, and pursuing solutions that protect long-term relationships while