Credit Control Assistant — KPI-Driven, Training & Growth

The Business Connection Group; Wrexham; On-site; GBP 21,000 - 26,000; Full time

Job summary

The Business Connection Group in Wrexham is seeking a Credit Control Assistant to join a 14-strong team at their modern head office on the Wrexham Industrial Estate. Reporting to the Credit Control Manager, you will handle day-to-day invoice collection in a fast-paced office.

This role requires telephone-based customer service skills, strong communication and a focus on achieving KPIs, with full training provided. Hours are Monday to Friday, 8:30am to 5pm.

Qualifications

• Previous experience in a telephone-based customer service role.
• Confident communication by phone and email with customers.
• Strong listening, negotiation and problem-solving to reach satisfactory outcomes.
• Experience with credit control systems is desirable but not required.
• Proficient PC skills and CRM/database maintenance.

Responsibilities

• Admin day-to-day management, collection and chasing of outstanding invoices.
• Speak to business customers by phone about their accounts.
• Work with customers to agree solutions and protect long-term relationships.
• Maintain debit management and ledger systems.
• Work to individual and team KPIs.

Skills

Telephone-based customer service

Confident phone & email communication

Active listening & negotiation

CRM / database maintenance

Team work toward KPIs

Tools

CRM software

Job description

The Business Connection Group in Wrexham is seeking a Credit Control Assistant to join a 14-strong team at their modern head office on the Wrexham Industrial Estate. Reporting to the Credit Control Manager, you will handle day-to-day invoice collection in a fast-paced office.

This role requires telephone-based customer service skills, strong communication and a focus on achieving KPIs, with full training provided. Hours are Monday to Friday, 8:30am to 5pm.