Credit Control Assistant

The Business Connection Group; Wrexham; On-site; GBP 21,000 - 26,000; Full time

Job summary

The Business Connection Group in Wrexham is seeking a Credit Control Assistant to join a 14-strong team at their modern head office on the Wrexham Industrial Estate. Reporting to the Credit Control Manager, you will handle day-to-day invoice collection in a fast-paced office.

This role requires telephone-based customer service skills, strong communication and a focus on achieving KPIs, with full training provided. Hours are Monday to Friday, 8:30am to 5pm.

Qualifications

• Previous experience in a telephone-based customer service role.
• Confident communication by phone and email with customers.
• Strong listening, negotiation and problem-solving to reach satisfactory outcomes.
• Experience with credit control systems is desirable but not required.
• Proficient PC skills and CRM/database maintenance.

Responsibilities

• Admin day-to-day management, collection and chasing of outstanding invoices.
• Speak to business customers by phone about their accounts.
• Work with customers to agree solutions and protect long-term relationships.
• Maintain debit management and ledger systems.
• Work to individual and team KPIs.

Skills

Telephone-based customer service

Confident phone & email communication

Active listening & negotiation

CRM / database maintenance

Team work toward KPIs

Tools

CRM software

Job description

This Credit Control Assistant role is working for a market leader in their sector who cover areas from Yorkshire to North Wales to the South East. With over 35 years’ experience in their industry, they are incredibly proud of the service they provide to their customers.

The company have a genuine commitment to the innovation and evolution of their business to improve efficiencies through their environmental policies and actions. As a result, they are certified carbon neutral.

Based on their modern head office on the Wrexham Industrial Estate, the hours of work are Monday – Friday 8.30am – 5pm. The Credit Control Assistant will join a team of 14 experienced colleagues, with full training provided on the systems and processes involved.

Duties

• Reporting to the Credit Control Manager this role will administer the day-to-day management, collection and chasing of outstanding invoices within a fast-paced office
• Speaking to business customers over the phone regarding their accounts
• Working with customers to achieve a solution that works for both parties, to ensure their continued business and long-term relationships
• Being responsible for updating and maintaining the debit management and ledger systems
• Working to individual and team KPIs

Experience and skills

• Previous experience within a telephone-based customer service role is essential
• Confident telephone and email communication skills with the ability to develop effective working relationships
• The ability to actively listen to and negotiate with customers to gain a satisfactory outcome
• It would be desirable if the successful candidate has worked within a fast-paced credit control environment and has knowledge of credit control systems but it is not required
• PC skills with experience of accurately maintaining an inhouse database or CRM
• Strong team focus, with the drive to achieve business goals and KPIs
• Work under pressure and identify and resolve problems in a timely manner

KEYWORDS: credit control, collections, customer service, CRM, KPI, accounts, ledger

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are acting on behalf of the client as an Employment agency in relation to this vacancy.

We are an equal opportunities agency and welcome applicants from all backgrounds