Collections Specialist — Customer-Focused Credit Control

The Business Connection Group; Wales; On-site; GBP 19,000 - 23,000; Full time

Job summary

The Business Connection Group in the United Kingdom (Wales) is seeking a Collections Assistant to join their 14-strong Credit Control team. The role is based at their head office on the Wrexham Industrial Estate, with hours 8.30am–5pm, Monday to Friday.

You will administer day-to-day invoice collections, speak to business customers by phone, and work to achieve solutions that preserve long-term relationships and maintain ledger systems.

Qualifications

• Previous experience in a telephone-based customer service role.
• Confident telephone and email communication to develop relationships.
• Ability to listen actively and negotiate for satisfactory outcomes.
• Experience in credit control is desirable but not required.
• PC skills and experience with an in-house database or CRM.
• Strong team focus and KPI-driven performance.
• Ability to work under pressure and resolve problems promptly.

Responsibilities

• Administer day-to-day management, collection and chasing of outstanding invoices.
• Speak to business customers over the phone about their accounts.
• Work with customers to achieve solutions that protect long-term relationships.
• Maintain debit management and ledger systems.
• Work to individual and team KPIs.

Skills

Telephone-based customer service

Phone & email communication

Active listening & negotiation

Team player

Work under pressure

KPI-driven performance

Tools

CRM system

Job description

The Business Connection Group in the United Kingdom (Wales) is seeking a Collections Assistant to join their 14-strong Credit Control team. The role is based at their head office on the Wrexham Industrial Estate, with hours 8.30am–5pm, Monday to Friday.

You will administer day-to-day invoice collections, speak to business customers by phone, and work to achieve solutions that preserve long-term relationships and maintain ledger systems.