Credit Control Specialist – Debtor Management

KPMG International Cooperative; Birmingham; Sur place; GBP 24 000 - 32 000; Plein temps

Résumé du poste

KPMG Group Corporate Services, Credit Management, Birmingham, is seeking an experienced credit control professional to manage an allocated client debtor portfolio within a professional services environment.

You will apply approved collection methods to resolve slow-paying debts while maintaining client relationships, support the wider Credit Control team, and help maintain strong controls and audit trails in line with data protection requirements.

Qualifications

• Experience in a credit control or finance role within an operational or professional services environment.
• Understanding of wider credit management processes, including litigation, insolvency, risk and credit checking, and effective collection methods.
• Experience managing debt collection activity and maintaining accurate credit control records and audit trails.
• Ability to work effectively with multiple demanding stakeholders and communicate difficult debt issues clearly.
• Strong problem-solving skills and sound judgement when managing complex or sensitive client debt matters.

Responsabilités

• Manage an allocated portfolio of client debtor accounts, using appropriate collection methods to resolve difficult and slow-paying debts.
• Maintain accurate credit control records, diary actions, account notifications and audit trails, handling confidential client data in line with data protection requirements.
• Monitor cash collection against targets, take action to minimise aged debt and assess monthly exposure to bad debt provision.
• Coordinate with client and engagement teams before making contact where prior consent is required, ensuring suitable credit control action is taken.
• Arrange bad debt write-offs and insolvency documentation where appropriate, submitting details for management authorisation.
• Escalate difficult debt, litigation and legal-process matters to Credit Management leaders, engagement teams and Finance Managers with the required documentation.
• Respond to debt reviews, troubleshooting requests and queries from internal and external clients, including rotating responsibility for the telephone helpline and email inbox.
• Provide cover across the wider Credit Control team and support management reporting and analysis when required.

Connaissances

Credit control

Stakeholder management

Data protection

Audit trails

Problem solving

Communication

Team collaboration

Formation

CICM qualification

A-levels English & Maths

Outils

Microsoft Excel

Description du poste

KPMG Group Corporate Services, Credit Management, Birmingham, is seeking an experienced credit control professional to manage an allocated client debtor portfolio within a professional services environment.

You will apply approved collection methods to resolve slow-paying debts while maintaining client relationships, support the wider Credit Control team, and help maintain strong controls and audit trails in line with data protection requirements.