Credit Control Manager

bk plus; Aldridge; On-site; GBP 40,000 - 55,000; Full time

Job summary

A financial services company based in Aldridge is seeking a Credit Control Manager to lead their credit control function. The successful candidate will oversee the collection of outstanding debts, manage a team, and develop effective credit control procedures. Applicants should have a minimum of five years' experience in credit control, possess strong leadership and communication skills, and be organized in a fast-paced environment. This position offers an exciting opportunity to contribute to the financial success of the organization.

Qualifications

• Minimum five years of experience within a Professional Services credit control environment, including team management experience.
• Strong leadership and people management skills required.
• Experience using accounting systems and strong Excel skills necessary.
• Well organized and able to manage multiple priorities in a fast-paced environment.
• Demonstrates attention to detail and a high concern for accuracy.
• Excellent communication and negotiation skills essential.
• Ability to build strong relationships with internal and external stakeholders.
• Willingness to undertake national travel to other bk plus offices.

Responsibilities

• Managing the day-to-day operations of the credit control team, providing leadership, guidance, and support.
• Overseeing the collection of outstanding debts and ensuring cash is received in line with agreed payment terms.
• Reviewing aged debt reports and implementing strategies to reduce overdue balances.
• Escalating complex client queries and working with internal stakeholders to achieve timely resolutions.
• Developing and maintaining effective credit control procedures and policies across the business.
• Monitoring team performance against key targets and reporting results to senior management.
• Building strong relationships with partners and internal departments to support the collection process.
• Leading regular debtor review meetings with partners and senior stakeholders.
• Ensuring accurate records of all client communications and credit control activity are maintained.
• Supporting wider finance initiatives and continuous improvement of credit control processes.

Skills

Leadership

Team management

Communication

Negotiation

Organizational skills

Attention to detail

Excel proficiency

Relationship building

Job description

We currently have an exciting opportunity for a Credit Control Manager to join our finance team, based at our Head Office in Aldridge, West Midlands. This role will report directly to the Financial Controller and will be responsible for leading and developing the credit control function, ensuring effective management of debtor balances and the timely collection of outstanding payments across the business.

Brief Job Description

• Managing the day-to-day operations of the credit control team, providing leadership, guidance, and support
• Overseeing the collection of outstanding debts and ensuring cash is received in line with agreed payment terms
• Reviewing aged debt reports and implementing strategies to reduce overdue balances
• Escalating complex client queries and working with internal stakeholders to achieve timely resolutions
• Developing and maintaining effective credit control procedures and policies across the business
• Monitoring team performance against key targets and reporting results to senior management
• Building strong relationships with partners and internal departments to support the collection process
• Leading regular debtor review meetings with partners and senior stakeholders
• Ensuring accurate records of all client communications and credit control activity are maintained
• Supporting wider finance initiatives and continuous improvement of credit control processes

Requirements for the role

• Minimum five years of experience within a Professional Services credit control environment, including team management experience
• Strong leadership and people management skills
• Experience using accounting systems and strong excel skills
• Well organised and able to manage multiple priorities in a fast-paced environment
• Demonstrates attention to detail and a high concern for accuracy
• Excellent communication and negotiation skills
• Ability to build strong relationships with internal and external stakeholders
• Willingness to undertake national travel to other bk plus offices.

Diversity & Inclusion at bk plus

Diversity & Inclusion at bk plus At bk plus, inclusion and diversity are central to our values. We have an authentic focus on inclusion, enabling our people to feel they can bring their whole self to work and ensuring everyone feels supported, respected and confident to make a valuable contribution to our company and to our clients.