Credit Control Manager

Adaptable Recruitment; Lancashire; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Hybrid working

Bupa/ Medicash

Life Insurance

Income protection

25 days holiday + BH

Holiday buy/sell option

Job summary

Adaptable Recruitment, a reputable professional services business based in Manchester City Centre, is seeking a Credit Control Manager to lead a four-strong team and drive cash collection. This hybrid role requires strong debt recovery expertise and experienced stakeholder engagement to improve processes and outcomes.

The role offers up to £45k DOE, with benefits including Bupa/ Medicash, life insurance, income protection, and 25 days holiday plus bank holidays.

Qualifications

• Proven experience managing, coaching and developing a credit control team.
• Strong knowledge of end-to-end credit control and debt recovery.
• Experience managing aged debt, cash collection performance and KPIs.
• Experience setting, monitoring and maintaining client credit limits.
• Confidence influencing senior stakeholders.
• Excellent organisational and prioritisation skills.
• Strong analytical and reporting capabilities.
• Commercial awareness of revenue generation and working capital.
• Willingness to work across Liverpool and Manchester offices.

Responsibilities

• Lead, motivate and develop a team of four Credit Controllers, creating a high-performing environment.
• Manage workloads, KPIs and collection targets to achieve business objectives.
• Oversee the end-to-end credit control and debt recovery process.
• Drive cash collection performance and reduce aged debt across the client portfolio.
• Manage and resolve complex, sensitive and escalated debtor matters.
• Set, monitor and maintain client credit limits for risk control.
• Build strong relationships with senior stakeholders to support debtor management.
• Challenge stakeholders to improve collection outcomes where needed.
• Monitor debtor performance and identify trends, risks and opportunities.
• Produce management information relating to aged debt, cash collections and team performance.
• Ensure compliance with firm policies and regulatory requirements.
• Identify and implement process improvements to enhance efficiency and reporting.
• Support wider finance and working capital initiatives.

Skills

Credit control management

Team leadership

KPI management

Debt recovery

Stakeholder management

Financial reporting

Process improvement

Commercial awareness

Flexibility

Tools

Excel

Job description

Adaptable Recruitment are delighted to be working with a reputable professional services business based in Manchester City Centre who is looking to recruit a high calibre Credit Control Manager to join their team.

Salary and Benefits

Up to £45k DOE

Hybrid working ( 2 days in office)

Bupa/ Medicash

Life Insurance and Income protection insurance

25 days holiday + BH

Option to buy and sell holidays

Job duties and responsibilities

• Lead, motivate and develop a team of four Credit Controllers, creating a high-performing and collaborative environment.
• Manage team workloads, performance, KPIs and collection targets to ensure business objectives are achieved.
• Oversee the end-to-end credit control and debt recovery process.
• Drive cash collection performance and reduce aged debt across the firm's client portfolio.
• Manage and resolve complex, sensitive and escalated debtor matters.
• Set, monitor and maintain client credit limits, ensuring effective credit risk management.
• Build strong relationships with senior stakeholders to support effective debtor management and cash collection.
• Challenge stakeholders appropriately where action is required to improve collection outcomes.
• Monitor debtor performance and identify emerging trends, risks and opportunities.
• Produce and analyse management information relating to aged debt, cash collections and team performance.
• Ensure compliance with firm policies, procedures and regulatory requirements relating to credit control and debt recovery.
• Identify and implement process improvements to enhance efficiency, reporting and collection performance.
• Support wider finance and working capital initiatives across the firm.

About you

• Proven experience managing, coaching and developing a credit control team.
• Strong knowledge of the end-to-end credit control and debt recovery process.
• Experience managing aged debt, cash collection performance, debtor portfolios and collection KPIs.
• Experience setting, monitoring and maintaining client credit limits.
• Confidence working with and influencing senior stakeholders.
• Strong communication and relationship management skills, with the ability to challenge constructively where appropriate.
• Experience dealing with complex, sensitive or escalated client accounts.
• Excellent organisational and prioritisation skills.
• Strong analytical and reporting capabilities.
• Advanced Excel skills and experience using finance and reporting systems.
• A proactive approach to identifying efficiencies, process improvements and opportunities to enhance cash collection.
• Experience of performance management, coaching and supporting colleague development.
• Commercial awareness and a strong understanding of how credit control contributes to revenue generation and working capital management.
• Ability to work flexibly across Liverpool and Manchester, attending each office at least once per week.