Credit Control Manager — Lead Cash Flow & Team Growth

Michael Page; Newport; On-site; GBP 45,000 - 60,000; Full time

Job summary

Transport & Distribution organisation in Newport is seeking a Credit Control Manager to oversee group credit control activities within the finance function. You will lead the team, drive cash collection and maintain customer records to support day-to-day operations.

The role focuses on implementing best-practice processes, KPIs and reporting, producing aged debt analyses and cash flow insights for senior management, and reviewing credit limits to manage risk across the business.

Qualifications

• Experience of managing credit control activity and customer account queries.
• Confidence in following up outstanding payments by phone and email.
• Ability to review account information and identify overdue balances.
• Experience of maintaining accurate records of payment activity and customer contact.
• Ability to resolve payment queries through clear, practical communication.
• Strong attention to detail when updating customer accounts and payment arrangements.

Responsibilities

• Lead and develop the credit control team.
• Improve cash collection performance and reduce aged debt across the group.
• Build strong relationships with customers and key debtors.
• Implement best-practice processes, controls, KPIs and reporting.
• Produce aged debt analysis and cash flow reporting for senior management.
• Support credit risk management and review credit limits across the business.

Skills

Credit control management

Cash collection

Stakeholder management

Reporting KPIs

Team leadership

Credit risk review

Tools

Excel

Job description

Transport & Distribution organisation in Newport is seeking a Credit Control Manager to oversee group credit control activities within the finance function. You will lead the team, drive cash collection and maintain customer records to support day-to-day operations.

The role focuses on implementing best-practice processes, KPIs and reporting, producing aged debt analyses and cash flow insights for senior management, and reviewing credit limits to manage risk across the business.