Credit Control Manager

Michael Page; Newport; On-site; GBP 45,000 - 60,000; Full time

Job summary

Transport & Distribution organisation in Newport is seeking a Credit Control Manager to oversee group credit control activities within the finance function. You will lead the team, drive cash collection and maintain customer records to support day-to-day operations.

The role focuses on implementing best-practice processes, KPIs and reporting, producing aged debt analyses and cash flow insights for senior management, and reviewing credit limits to manage risk across the business.

Qualifications

• Experience of managing credit control activity and customer account queries.
• Confidence in following up outstanding payments by phone and email.
• Ability to review account information and identify overdue balances.
• Experience of maintaining accurate records of payment activity and customer contact.
• Ability to resolve payment queries through clear, practical communication.
• Strong attention to detail when updating customer accounts and payment arrangements.

Responsibilities

• Lead and develop the credit control team.
• Improve cash collection performance and reduce aged debt across the group.
• Build strong relationships with customers and key debtors.
• Implement best-practice processes, controls, KPIs and reporting.
• Produce aged debt analysis and cash flow reporting for senior management.
• Support credit risk management and review credit limits across the business.

Skills

Credit control management

Cash collection

Stakeholder management

Reporting KPIs

Team leadership

Credit risk review

Tools

Excel

Job description

As a Credit Control Manager in Newport, you will oversee credit control activity within the Accounting & Finance department for a Transport & Distribution organisation. You will help maintain clear customer account records and timely payments, supporting the smooth day-to-day running of the business.

Client Details

Our client is a Newport-based group of several businesses with a combined turnover of approximately £50m. The business has grown significantly and continues to invest in its people, processes, and infrastructure to support future expansion. The finance function supports all seven companies, creating a varied and commercially focused environment.

The senior leadership team is looking to strengthen financial controls, improve visibility across the group, and implement scalable processes that will support continued growth.

Description

The Credit Control Manager position reports directly to the Finance Director and will be responsible for leading and developing the group-wide credit control function.

This is a hands-on management role where the successful candidate will be expected to:

• Lead and develop the credit control team.
• Improve cash collection performance and reduce aged debt across the group.
• Build strong relationships with customers and key debtors.
• Implement best-practice processes, controls, KPIs and reporting.
• Produce aged debt analysis and cash flow reporting for senior management.
• Support credit risk management and review credit limits across the business.

Profile

A successful 'Credit Control Manager' should have:

• Experience of managing credit control activity and customer account queries.
• Confidence in following up outstanding payments by phone and email.
• Ability to review account information and identify overdue balances.
• Experience of maintaining accurate records of payment activity and customer contact.
• Ability to resolve payment queries through clear, practical communication.
• Strong attention to detail when updating customer accounts and payment arrangements.

Job Offer

• Permanent Credit Control Manager position in Newport.
• Salary dependent on the level of experience.

We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.