Credit Control Manager

Michael Page Finance; Newport; On-site; GBP 38,000 - 52,000; Full time

Job summary

Hyra in Newport seeks a Credit Control Manager to lead the group-wide credit control function, strengthening controls and improving cash collection. You will manage a team, drive performance metrics, and maintain strong customer relationships to reduce aged debt.

You will influence credit risk management and implement scalable processes to support continued growth across the business, reporting to the Finance Director.

Qualifications

• Experience in managing credit control activity.
• Proven ability to chase payments by phone and email.
• Strong attention to detail maintaining records of payments and contacts.

Responsibilities

• Lead and develop the credit control team across the group.
• Improve cash collection performance and reduce aged debt.
• Build relationships with customers and key debtors.
• Implement best-practice processes, controls, KPIs and reporting.
• Produce aged debt analysis and cash flow reporting for senior management.
• Support credit risk management and review credit limits.

Skills

Credit control

Team leadership

Relationship management

Cash collection

Reporting & analytics

Job description

Client Details

Our client is a Newport-based group of several businesses with a combined turnover of approximately £50m. The business has grown significantly and continues to invest in its people, processes, and infrastructure to support future expansion. The finance function supports all seven companies, creating a varied and commercially focused environment.

The senior leadership team is looking to strengthen financial controls, improve visibility across the group, and implement scalable processes that will support continued growth.

Description

The Credit Control Manager position reports directly to the Finance Director and will be responsible for leading and developing the group-wide credit control function.

• Lead and develop the credit control team.
• Improve cash collection performance and reduce aged debt across the group.
• Build strong relationships with customers and key debtors.
• Implement best-practice processes, controls, KPIs and reporting.
• Produce aged debt analysis and cash flow reporting for senior management.
• Support credit risk management and review credit limits across the business.

Profile

• Experience of managing credit control activity and customer account queries.
• Confidence in following up outstanding payments by phone and email.
• Ability to review account information and identify overdue balances.
• Experience of maintaining accurate records of payment activity and customer contact.
• Ability to resolve payment queries through clear, practical communication.
• Strong attention to detail when updating customer accounts and payment arrangements.

Job Offer

• Permanent Credit Control Manager position in Newport.
• Salary dependent on the level of experience.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.