Credit Control Manager

Michael Page; Epsom; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

25 days annual leave

Pension schemes

Life cover

Health cash plan

Electric car discount scheme

Job summary

Michael Page is seeking a Credit Control Manager in Epsom, UK to lead the credit control function within the technology sector. You will oversee day-to-day activities, maintain accurate customer records, and drive timely payments while coordinating with other departments to resolve disputes.

The role requires 5+ years in a supervisory capacity, strong aged debt reporting skills, and excellent communication with customers and finance teams.

Qualifications

• Experience leading a credit control team.
• Strong knowledge of aged debt reporting and payment follow-up.
• Confident in handling invoice, payment and account balance queries.
• Organised collection activity and prioritisation of accounts.
• Clear written and verbal communication with customers and finance colleagues.
• Detail-oriented in maintaining customer accounts and payment records.
• CICM membership desirable; exposure to US credit control is a plus.

Responsibilities

• Lead and manage a team of seven credit controllers.
• Oversee day-to-day credit control process.
• Maintain accurate customer account records.
• Monitor outstanding balances and follow up with customers.
• Review aged debt and prioritise collection activity.
• Handle invoice, payment and account balance queries.
• Liaise with other departments to resolve disputes.
• Prepare updates on collection activity for internal review.
• Improve credit control records and processes.

Skills

Aged debt reporting

Payment follow-up

Invoice & payment queries

Customer communication

Account records accuracy

Team leadership

Credit control processes

Attention to detail

Job description

As a Credit Control Manager in Epsom, you will oversee credit control activity within the technology sector, helping to keep customer accounts organised and the finance function running smoothly. You will manage and take overall responsibility of the day-to-day credit control work, maintain clear account records and help the business collect payments on time.

Client Details

The organisation operates in the technology sector in Epsom.

Description

• Lead and manage a team of seven credit controllers, taking responsibility of their performance.
• Manage the day-to-day credit control process to maintain accurate and up-to-date customer account records.
• Monitor outstanding balances and follow up with customers to encourage timely payment.
• Review aged debt information and prioritise collection activity based on overdue balances.
• Handle customer queries relating to invoices, payments and account balances, working towards clear resolutions.
• Maintain regular contact with customers to agree payment arrangements where needed.
• Liaise with other departments to raise and resolve disputes in a timely manner.
• Prepare clear updates on collection activity and outstanding debt for internal review.
• Improve credit control records and processes to support consistent payment collection.

Profile

A successful 'Credit Control Manager' should have:

• At least 5 years' experience in a supervisory or team leader role.
• Strong knowledge of aged debt reporting and payment follow-up processes.
• Confidence handling invoice, payment and account balance queries.
• Ability to organise collection activity and manage competing account priorities.
• Clear written and verbal communication when dealing with customers and finance colleagues.
• Good attention to detail when maintaining customer account and payment records.
• CICM membership is desirable as well as exposure to collections or credit control in the US

Job Offer

• Permanent Credit Control Manager position based in Epsom.
• Salary of £45,000 to £55,000, dependent on the level of experience.
• Hybrid working.
• 25 days' annual leave, plus your birthday off.
• a choice of two pension schemes.
• Life cover.
• A health cash plan.
• An electric car discount scheme, and more.

We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.