Credit Controller

Ashdown Group; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

23 days' annual leave

Birthday day off

Life assurance

Pension scheme

On-site gym

Job summary

A Lambeth-based organisation is seeking a Credit Controller to join its finance team. The role is office-based at the organisation's Lambeth offices, close to major transport links.

As Credit Controller, you will support day-to-day credit control, accounts receivable and reconciliations, monitor overdue balances, allocate payments and respond to customer queries, ensuring activities are completed in line with procedures and financial controls.

Qualifications

• 1–2 years in a finance role involving credit control or debt management.
• Strong numerical and analytical abilities with understanding of financial processes.

Responsibilities

• Maintain the unpaid invoice ledger and monitor overdue balances.
• Issue payment reminders via telephone and email.
• Allocate customer payments and reconcile accounts.
• Handle customer payment queries, refunds and disputes.
• Carry out daily and weekly bank reconciliations and ensure supporting documentation.

Skills

Credit control

Accounts receivable

Numerical skills

Analytical skills

Microsoft Excel

Communication

Education

Finance/Accounting degree

Tools

Microsoft Dynamics 365

Job description

A well-established organisation is seeking a Credit Controller to join its finance team.

Please note, this role will be fully office-based at the organisation's offices in Lambeth, South London, conveniently located close to excellent transport links.

As the Credit Controller, you will play an important role within the finance team, supporting the Manager with day-to-day credit control, accounts receivable and reconciliation activities. You will be responsible for monitoring outstanding debts, allocating customer payments, maintaining accurate financial records and resolving account queries, ensuring all activities are completed efficiently and in line with company procedures and financial controls.

Your key responsibilities as Credit Controller will include maintaining and monitoring the unpaid invoice ledger, reviewing overdue balances, issuing payment reminders and proactively chasing outstanding debts by telephone and email. You will categorise overdue accounts, assist with referrals to external debt collection agencies and identify aged debts for review. You will also allocate daily bank and card receipts, investigate unidentified payments, assist with customer refunds and overpayments, and raise deposit and final invoices, credit notes and account adjustments. In addition, you will handle customer payment queries and disputes, support the resolution of chargebacks and refund issues, manage customer statements and remittance queries, and provide invoice breakdowns where required. You will also carry out daily and weekly bank reconciliations, investigate discrepancies and ensure accurate supporting documentation is maintained.

The ideal candidate will ideally be an Accountancy or Finance graduate, with around 1-2 years' experience in a finance role involving credit control/debt management. You will have a good understanding of financial processes, experience handling customer accounts and managing outstanding balances, and strong numerical and analytical skills. Previous experience processing high-volume financial transactions and undertaking reconciliations would be advantageous. You will also have good Microsoft Office skills, particularly Excel, and ideally some experience working with accounting systems. Experience using Microsoft Dynamics 365 Finance & Operations would be beneficial, as would exposure to a franchise, multi-site or service-based business.

The successful candidate will be organised, proactive and customer-focused, with a professional approach to dealing with customers and resolving queries. You will have good communication and problem-solving skills, be comfortable working independently and as part of a team, and demonstrate a positive attitude, willingness to learn and enthusiasm for developing your finance career.

The salary on offer for this role is circa £30,000 per annum, depending on experience, alongside a benefits package which includes 23 days annual leave plus bank holidays, birthday day off, life assurance, pension scheme and an on-site gym.