Credit Control Manager — Hybrid Tech Finance Leader (Epsom)

Michael Page Finance; Epsom; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Annual leave 25 days

Pension schemes

Life cover

Health cash plan

Electric car discount

Job summary

Michael Page Finance is seeking a Credit Control Manager for a role based in Epsom. You will lead a seven-person credit control team, oversee day-to-day activity, and ensure customer accounts are accurate while payments are collected on time.

The position emphasizes aged debt reporting, resolving invoice or payment queries, and coordinating with other departments to resolve disputes. Hybrid work is offered, with competitive benefits.

Qualifications

• At least 5 years' experience in a supervisory or team leader role.
• Strong knowledge of aged debt reporting and payment follow-up processes.
• Confidence handling invoice, payment and account balance queries.
• Ability to organise collection activity and manage competing account priorities.
• Clear written and verbal communication when dealing with customers and finance colleagues.
• Good attention to detail when maintaining customer account and payment records.
• CICM membership is desirable.

Responsibilities

• Lead and manage a team of seven credit controllers, taking responsibility for their performance.
• Manage the day-to-day credit control process to maintain accurate and up-to-date customer account records.
• Monitor outstanding balances and follow up with customers to encourage timely payment.
• Review aged debt information and prioritise collection activity based on overdue balances.
• Handle customer queries relating to invoices, payments and account balances, working towards clear resolutions.
• Maintain regular contact with customers to agree payment arrangements where needed.
• Liaise with other departments to raise and resolve disputes in a timely manner.
• Prepare clear updates on collection activity and outstanding debt for internal review.
• Improve credit control records and processes to support consistent payment collection.

Skills

Credit control

Team leadership

Aged debt reporting

Payment follow-up

Invoice queries

Communication skills

Job description

Michael Page Finance is seeking a Credit Control Manager for a role based in Epsom. You will lead a seven-person credit control team, oversee day-to-day activity, and ensure customer accounts are accurate while payments are collected on time.

The position emphasizes aged debt reporting, resolving invoice or payment queries, and coordinating with other departments to resolve disputes. Hybrid work is offered, with competitive benefits.