Credit Control Manager

Michael Page Finance; Epsom; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Annual leave 25 days

Pension schemes

Life cover

Health cash plan

Electric car discount

Job summary

Michael Page Finance is seeking a Credit Control Manager for a role based in Epsom. You will lead a seven-person credit control team, oversee day-to-day activity, and ensure customer accounts are accurate while payments are collected on time.

The position emphasizes aged debt reporting, resolving invoice or payment queries, and coordinating with other departments to resolve disputes. Hybrid work is offered, with competitive benefits.

Qualifications

• At least 5 years' experience in a supervisory or team leader role.
• Strong knowledge of aged debt reporting and payment follow-up processes.
• Confidence handling invoice, payment and account balance queries.
• Ability to organise collection activity and manage competing account priorities.
• Clear written and verbal communication when dealing with customers and finance colleagues.
• Good attention to detail when maintaining customer account and payment records.
• CICM membership is desirable.

Responsibilities

• Lead and manage a team of seven credit controllers, taking responsibility for their performance.
• Manage the day-to-day credit control process to maintain accurate and up-to-date customer account records.
• Monitor outstanding balances and follow up with customers to encourage timely payment.
• Review aged debt information and prioritise collection activity based on overdue balances.
• Handle customer queries relating to invoices, payments and account balances, working towards clear resolutions.
• Maintain regular contact with customers to agree payment arrangements where needed.
• Liaise with other departments to raise and resolve disputes in a timely manner.
• Prepare clear updates on collection activity and outstanding debt for internal review.
• Improve credit control records and processes to support consistent payment collection.

Skills

Credit control

Team leadership

Aged debt reporting

Payment follow-up

Invoice queries

Communication skills

Job description

As a Credit Control Manager in Epsom, you will oversee credit control activity within the technology sector, helping to keep customer accounts organised and the finance function running smoothly. You will manage and take overall responsibility of the day-to-day credit control work, maintain clear account records and help the business collect payments on time.

Client Details

The organisation operates in the technology sector in Epsom.

Description

• Lead and manage a team of seven credit controllers, taking responsibility of their performance.
• Manage the day-to-day credit control process to maintain accurate and up-to-date customer account records.
• Monitor outstanding balances and follow up with customers to encourage timely payment.
• Review aged debt information and prioritise collection activity based on overdue balances.
• Handle customer queries relating to invoices, payments and account balances, working towards clear resolutions.
• Maintain regular contact with customers to agree payment arrangements where needed.
• Liaise with other departments to raise and resolve disputes in a timely manner.
• Prepare clear updates on collection activity and outstanding debt for internal review.
• Improve credit control records and processes to support consistent payment collection.

Profile

A successful 'Credit Control Manager' should have:

• At least 5 years' experience in a supervisory or team leader role.
• Strong knowledge of aged debt reporting and payment follow-up processes.
• Confidence handling invoice, payment and account balance queries.
• Ability to organise collection activity and manage competing account priorities.
• Clear written and verbal communication when dealing with customers and finance colleagues.
• Good attention to detail when maintaining customer account and payment records.
• CICM membership is desirable as well as exposure to collections or credit control in the US

Job Offer

• Permanent Credit Control Manager position based in Epsom.
• Salary of £45,000 to £55,000, dependent on the level of experience.
• Hybrid working.
• 25 days' annual leave, plus your birthday off.
• a choice of two pension schemes.
• Life cover.
• A health cash plan.
• An electric car discount scheme, and more.

We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.