Credit Control Leader – Collections & Customer Resolution

Safetykleen; Rotherham; Presencial; GBP 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday

5% Contributory Pension

Life assurance (3x salary)

Private healthcare from day 1

Enhanced parental leave

Cycle to work

Employee Assistance Programme

Learning and development opportunities

Descripción de la vacante

Safetykleen is hiring a Credit Control Manager to lead the Billing and Credit Control team across the UK and Ireland from our Dinnington site. You will support day-to-day management, drive collections targets and resolve customer account issues with pace and professionalism.

You will coach the team, manage aged debt, escalate where needed and work with stakeholders to keep credit control processes accurate and current.

Formación

• Experience in credit control, collections or debt management.
• Experience supervising, mentoring or leading others.
• Strong communication skills, with the confidence to handle escalated customer conversations.
• Ability to work under pressure and manage deadlines.

Responsabilidades

• Supporting, guiding and motivating the Credit Control team in their day-to-day activity
• Helping the team deliver against agreed collection targets, KPIs and service expectations
• Providing coaching, feedback and practical support to team members
• Helping manage aged debt, reduce risk and minimise potential write-offs
• Supporting the review of customer accounts where further action or legal escalation may be required
• Handling escalated customer account queries professionally and constructively
• Working with colleagues across the business to help resolve customer issues quickly and clearly
• Ensuring credit control systems are updated accurately and reflect current activity
• Preparing updates, reports and information on collections and debt activity for management
• Supporting process changes across the Order to Cash function where required
• Providing training and guidance to help maintain a consistent approach across the team

Conocimientos

Credit control experience

Leadership / Team management

Communication skills

MS Office

Stakeholder management

Descripción del empleo

Safetykleen is hiring a Credit Control Manager to lead the Billing and Credit Control team across the UK and Ireland from our Dinnington site. You will support day-to-day management, drive collections targets and resolve customer account issues with pace and professionalism.

You will coach the team, manage aged debt, escalate where needed and work with stakeholders to keep credit control processes accurate and current.