Credit Control Manager

Safetykleen; Dinnington; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Private healthcare

Pension scheme

25 days holiday + BH

Cycle to work

Life assurance (3x salary)

Job summary

Safetykleen is seeking a Credit Control Manager to lead the Billing and Credit Control team across the UK and Ireland. This hands-on role focuses on strong collections activity, resolving customer account issues, and keeping credit control moving with pace and professionalism.

You will guide a medium-sized team, drive performance against targets, and ensure consistent customer conversations while maintaining fairness and commercial sense.

Qualifications

• Experience in credit control, collections or debt management.
• Experience supervising, mentoring or leading others.
• Strong communication skills with the confidence to handle escalated conversations.
• Ability to work under pressure and meet deadlines.
• Good judgement with customer disputes and sensitive accounts.

Responsibilities

• Support, guide and motivate the Credit Control team in day-to-day activity.
• Help the team deliver against collection targets, KPIs and service levels.
• Provide coaching, feedback and practical support to team members.
• Manage aged debt, reduce risk and minimise write-offs.
• Assist reviews of customer accounts for potential action or escalation.
• Handle escalated customer queries professionally and constructively.
• Collaborate with stakeholders to resolve issues quickly and clearly.
• Ensure systems reflect current activity and generate accurate reports.

Skills

Credit control

Leading teams

Communication

Working under pressure

Attention to detail

Microsoft Office

Credit control systems

Tools

Microsoft Office

Credit control systems

Job description

Credit Control Manager - Collections & Customer Resolution

At Safetykleen, we help businesses operate more safely, responsibly and efficiently through our parts cleaning, waste collection and environmental advisory services.

We are looking for a Credit Control Manager to support the day-to-day leadership of our Billing and Credit Control team across the UK and Ireland.

This is a hands-on role for someone who enjoys working closely with a team, supporting strong collections activity, helping manage customer account issues and keeping credit control activity moving with pace, accuracy and professionalism.

This role is about more than managing overdue accounts. It is about helping the team stay focused, supported and consistent, while ensuring customer conversations are handled fairly, commercially and with care.

What You'll Be Doing

You will support the Head of Billing and Credit Control in the daily management of a medium-sized Credit Control team, helping the team deliver against agreed priorities and maintain strong customer account discipline.

Your responsibilities will include:

• Supporting, guiding and motivating the Credit Control team in their day-to-day activity
• Helping the team deliver against agreed collection targets, KPIs and service expectations
• Providing coaching, feedback and practical support to team members
• Helping manage aged debt, reduce risk and minimise potential write-offs
• Supporting the review of customer accounts where further action or legal escalation may be required
• Handling escalated customer account queries professionally and constructively
• Working with colleagues across the business to help resolve customer issues quickly and clearly
• Ensuring credit control systems are updated accurately and reflect current activity
• Preparing updates, reports and information on collections and debt activity for management
• Supporting process changes across the Order to Cash function where required
• Providing training and guidance to help maintain a consistent approach across the team

The Package

£35,000 annual salary plus £6k bonus paid monthly

25 days holiday plus Bank Holidays, 5% Contributory Pension scheme, Family life assurance (3x salary), private healthcare from day 1, enhanced maternity and paternity pay, Cycle to work scheme, Employee Assistance Programme with 24/7 confidential helpline support, and access to learning opportunities to support career development.

What We're Looking For

We are looking for someone who is confident, organised and people-focused, with strong credit control experience and the ability to lead from the front.

You will need:

• Experience in credit control, collections or debt management
• Experience supervising, mentoring or leading others
• Strong communication skills, with the confidence to handle escalated customer conversations
• The ability to work under pressure and manage deadlines
• Good judgement when dealing with customer disputes, risk and sensitive account issues
• Strong attention to detail and accurate record keeping
• Good Microsoft Office skills and confidence using credit control systems
• The ability to challenge constructively and work with stakeholders to find solutions

Why join Safetykleen?

This is a great opportunity to step into a visible team leadership role where your work will have a direct impact on cash collection, customer resolution and business performance.

You will be joining a business with a clear purpose, a strong UK and Ireland presence, and a team where good leadership, clear communication and commercial focus really matter.

If you have strong credit control experience and are ready to lead, coach and make a wider impact, we would like to hear from you.