Credit Control & Collections Specialist (Hybrid)

Gigaclear plc; Abingdon; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Generous pension (8% matched)

Income protection & life assurance

25 days holiday + holidays purchase

Health cash plan & 24/7 remote GP

Employee training & development

Long service benefits

Flexible working environment

Staff social events

Job summary

Gigaclear plc in Abingdon invites applications for a Credit Controller to support our debt collection activities for live and terminated customers. The role is hybrid, three days per week at our Abingdon Head Office, with the option to relocate if needed.

You will proactively follow up overdue accounts, process payments, maintain records, promote direct debits and set up payment plans while meeting tight KPIs.

Qualifications

• Previous experience in a credit control or accounts receivable role.
• Strong communication skills, both verbal and written.
• Ability to manage a high volume of accounts with precision and accuracy.
• Proficient Excel ability (Basic to intermediate level).
• Logical, numerate, detailed and analytical.
• Excellent time management, telephone manners and communication skills.
• Team oriented with an ability to multitask and prioritise a varied workload.
• A pro-active and customer focussed attitude.

Responsibilities

• Proactively follow up on overdue accounts via telephone and email.
• Process card payments.
• Maintain accurate records of communication.
• Request write offs and refunds as required.
• Promote direct debit sign-ups.
• Agree and maintain payment plans and promises to pay.
• Meet and exceed collection targets and KPIs.
• Liaising with external debt collection agency where necessary.
• Suspension of service for non-paying customers.
• Liaise with key business stakeholders to resolve issues and queries in a timely manner.
• Any ad hoc duties as required.

Skills

Credit control experience

Accounts receivable

Communication skills

Attention to detail

Time management

Team oriented

Customer-focused

Tools

Excel

Job description

Gigaclear plc in Abingdon invites applications for a Credit Controller to support our debt collection activities for live and terminated customers. The role is hybrid, three days per week at our Abingdon Head Office, with the option to relocate if needed.

You will proactively follow up overdue accounts, process payments, maintain records, promote direct debits and set up payment plans while meeting tight KPIs.