Credit Control Assistant

Times Higher Education; London; Hybrid; GBP 30,000 - 34,000; Full time

Job summary

An established industry player is seeking a dynamic Credit Control Assistant to join their Finance team. This exciting role involves managing credit control processes, ensuring timely payments, and maintaining strong relationships with customers. You will work in a hybrid environment, balancing remote work with in-office collaboration. With a focus on customer service and efficiency, you will play a key role in supporting the financial health of the organization. If you thrive in a fast-paced environment and have a passion for delivering excellent service, this opportunity is perfect for you.

Qualifications

• Previous credit control experience in an international environment.
• Ability to manage high volume without compromising quality.

Responsibilities

• Manage credit control processes and ensure timely payments.
• Produce monthly targets and reports for cash collection.

Skills

Microsoft Applications

NetSuite or similar cloud-based solutions

Communication Skills

Organizational Skills

Attention to Detail

Interpersonal Skills

Time Management

Job description

Credit Control Assistant
HYBRID / LOCATION (1 - 2 days/week in the office)
SALARY: £30,000 - £34,000 per annum

Times Higher Education is the data provider underpinning university excellence in every continent across the world. As the company behind the world’s most influential university ranking, and with almost five decades of experience as a source of analysis and insight on higher education, we have unparalleled expertise on the trends underpinning university performance globally. Our data and benchmarking tools are used by many of the world’s most prestigious universities to help them achieve their strategic goals and our events series act as the home of higher education thought leadership around the world.

Scope and Objectives

Reporting to the International Credit Control Manager, the Credit Control Assistant will work to effectively manage the credit control function to deliver a professional and successful service within, and on behalf of, the Finance department. The role will provide an efficient and customer focussed service with targets and processes in all areas.

The role will require some flexibility around hours given that the role encompasses international Businesses in the group and therefore different time zones.

Key Responsibilities

Working across the Group Companies the role will include but not limited to:

• Undertake all administration related to the credit control processes as required

• Cash collection. Target based monthly requirements;

1. Ensure payments received within terms
2. On stop accounts monitored and chased
3. Reduced aged debts and queries
4. Produce monthly targets

• Ensure cash is accurately allocated to customer accounts and matched against the appropriate invoices

• Perform periodic customer account reconciliation

• Ensure timely customer and internal query resolution

• Provide additional information / details to customers to assist with their payment process

• Housekeeping of ledgers including:

1. Accurate email and contact details
2. Updating of address changes
3. PO requirements
4. Maintaining charity status documentation

• Providing statements and copy invoices

• Producing regular dunning cycles in line with credit control policy

• Producing regular group statements

• Circulating regular details of accounts on stop and accounts under query or with collection issues

• Building external and Internal relationships

• Work with the sales team to resolve customer queries

• Maintaining and highlight system issues or reporting needs

• Administration duties will include but not limited to helping with banking and finance needs

• Producing and circulating month end debtor and ageing reports

• Complete month end close and Balance Sheet reconciliations on a monthly basis in line with the month end timetable

• Liaise with our legal advisors on complex legal issues/cases.

• Ensure Event revenue is collected prior to the event being held, liaising with the Events team in case of any issues

• Maintain and ensure compliance with an AR policy document

• Manage credit assessment and risk scoring

• Ensure new customers are given terms in line with the AR policy

• Document AR processes and key controls and maintain as required, making recommendations for improvement where necessary

• Ensure strong financial controls are in place surrounding AR, making improvements where necessary

• Ensure that key AR financial controls are working effectively

• Ensure that the AR functionality of the accounting system is being fully utilised in an efficient manner

• Work with the order entry team to ensure that potential collection issues are resolved prior to invoice

• Assist with system testing where appropriate

Essential Skills/Qualifications/Attributes

• Systems knowledge including Microsoft applications and ideally NetSuite or similar cloud based enterprise solutions. Familiarity with online banking platforms.

• Ability to manage high volume without compromising quality. Excellent organisational and time management skills with impeccable attention to detail

• Excellent communication skills both written and verbal

• Excellent administration skills

• Strong interpersonal and relationship building skills

• Strong intellect, ability to work with verbal & numerical issues.

• Calm, self-motivated and customer orientated

• Proactive, conscientious and has a can do attitude

• Able to work on own initiative and with a team in a fast paced environment

• Desire to provide an excellent service to the business

• Takes care and pride in their work

Experience

• Previous credit control experience in an international environment

• Proven collections/aged debt reductions

• Strong communications skills

• Intermediate Microsoft skills

You do You
You do You. With colleagues located around the world, we know that our individuality and diversity of experiences are our greatest strengths. That’s why we want THE to be a place where you are welcome to be who you want to be at work; where you can share whatever part of your life or self-identity you want, without obligation or facing discrimination; and where all abilities and perspectives are recognised and accommodated.