Credit Control & AR Specialist – Hybrid Role

Manpower UK; Coventry; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays.

Enhanced maternity and shared parental

Discounts on retail, holidays, gym

Support for personal and professional

Coaching and mentorship

Job summary

Manpower UK in Coventry is seeking a permanent, full-time Credit Control and Accounts Receivable Administrator. The role offers hybrid working and a salary up to £26,000 per year, with a 40-hour week (Mon-Fri, 09:00–17:30) and flexible start/finish times.

You will chase overdue payments, post receipts, allocate cash and keep accurate customer records. You'll build relationships with customers and work with Operations to resolve queries, disputes and retentions, ensuring timely payments and

Qualifications

• Experience in credit control, accounts receivable or a similar finance role.
• Confident in discussing overdue payments firmly but politely.
• Strong organisational skills and ability to prioritise a busy workload.
• Attention to detail when posting cash and recording payments.
• Clear written and verbal communication and ability to build relationships.
• Ability to use Excel effectively.
• Experience of Summit or similar finance system would be helpful.

Responsibilities

• Contact customers by phone and email to collect overdue payments and follow up on promises.
• Post customer receipts daily and allocate payments to invoices; record retentions and queries.
• Send payment reminders and follow the debt escalation process.
• Log disputes and work with customers, contract managers and Operations to resolve them.
• Prepare for and attend weekly debt reviews with Operations and follow up actions.
• Track payment plans and support settlement proposals with approvals.
• Process refunds accurately with required approvals.
• Escalate unresolved disputes and collection risks promptly.
• Keep clear records of customer contact and actions; maintain confidentiality.
• Support the wider AR team and suggest improvements.

Skills

Strong communication

Numeracy

Organisational skills

Attention to detail

Excel proficiency

Customer relationship building

Summit or finance system experience

Tools

Excel

Summit

Job description

Manpower UK in Coventry is seeking a permanent, full-time Credit Control and Accounts Receivable Administrator. The role offers hybrid working and a salary up to £26,000 per year, with a 40-hour week (Mon-Fri, 09:00–17:30) and flexible start/finish times.

You will chase overdue payments, post receipts, allocate cash and keep accurate customer records. You'll build relationships with customers and work with Operations to resolve queries, disputes and retentions, ensuring timely payments and