Hybrid Credit Controller & AR Administrator

Manpower, Inc.; Coventry; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Hybrid work model

Pension scheme

Career development

Training academy

Employee discounts

Job summary

Manpower, Inc. seeks a Credit Control & Accounts Receivable Administrator for our Coventry HQ with hybrid working. You will help customers pay on time, reduce overdue debt and keep customer accounts accurate.

The role involves contacting customers to collect overdue payments, posting receipts, allocating payments, logging disputes and supporting weekly debt reviews with Operations. Strong Excel skills and familiarity with Summit are desirable.

Qualifications

• Experience in credit control, accounts receivable or a similar finance role.
• Confidence having firm but friendly conversations about overdue payments.
• Good organisation and prioritisation of a busy workload.
• Attention to detail when posting cash, allocating payments and keeping records.
• Clear written and verbal communication, and the ability to build good working relationships.
• Proficient Excel; experience with Summit or similar finance system.

Responsibilities

• Contact customers by phone and email to collect overdue payments.
• Post receipts daily and allocate payments to invoices in Summit.
• Log disputes and work with customers, contract managers and Operations to resolve them.
• Prepare for and attend weekly debt reviews with Operations, providing updates and follow up actions.
• Track payment plans and support settlements, getting approval in line with policy.
• Process customer refunds accurately, with the required approvals.
• Escalate unresolved disputes, missed payment promises and collection risks quickly.
• Keep clear records of customer contact, actions and agreements, and handle financial information confidentially.
• Support the wider AR team and suggest practical ways we can work better.

Skills

Credit control

Accounts receivable

Finance

Organisation

Attention to detail

Communication

Excel

Tools

Summit

Job description

Manpower, Inc. seeks a Credit Control & Accounts Receivable Administrator for our Coventry HQ with hybrid working. You will help customers pay on time, reduce overdue debt and keep customer accounts accurate.

The role involves contacting customers to collect overdue payments, posting receipts, allocating payments, logging disputes and supporting weekly debt reviews with Operations. Strong Excel skills and familiarity with Summit are desirable.