Credit Control and Accounts Receivable Administrator

Manpower UK; Coventry; Hybride; GBP 26 000 - 28 000; Plein temps

Avantages offerts par ce poste

25 days holiday plus bank holidays.

Enhanced maternity and shared parental

Discounts on retail, holidays, gym

Support for personal and professional

Coaching and mentorship

Résumé du poste

Manpower UK in Coventry is seeking a permanent, full-time Credit Control and Accounts Receivable Administrator. The role offers hybrid working and a salary up to £26,000 per year, with a 40-hour week (Mon-Fri, 09:00–17:30) and flexible start/finish times.

You will chase overdue payments, post receipts, allocate cash and keep accurate customer records. You'll build relationships with customers and work with Operations to resolve queries, disputes and retentions, ensuring timely payments and

Qualifications

• Experience in credit control, accounts receivable or a similar finance role.
• Confident in discussing overdue payments firmly but politely.
• Strong organisational skills and ability to prioritise a busy workload.
• Attention to detail when posting cash and recording payments.
• Clear written and verbal communication and ability to build relationships.
• Ability to use Excel effectively.
• Experience of Summit or similar finance system would be helpful.

Responsabilités

• Contact customers by phone and email to collect overdue payments and follow up on promises.
• Post customer receipts daily and allocate payments to invoices; record retentions and queries.
• Send payment reminders and follow the debt escalation process.
• Log disputes and work with customers, contract managers and Operations to resolve them.
• Prepare for and attend weekly debt reviews with Operations and follow up actions.
• Track payment plans and support settlement proposals with approvals.
• Process refunds accurately with required approvals.
• Escalate unresolved disputes and collection risks promptly.
• Keep clear records of customer contact and actions; maintain confidentiality.
• Support the wider AR team and suggest improvements.

Connaissances

Strong communication

Numeracy

Organisational skills

Attention to detail

Excel proficiency

Customer relationship building

Summit or finance system experience

Outils

Excel

Summit

Description du poste

This permanent, full-time Credit Control and Accounts Receivable Administrator position sits within Manpower UK's accounts receivable team in Coventry, offering hybrid working and a salary of up to £26,000 per annum. Working 40 hours weekly, Monday to Friday between 0900 and 1730 with flexible start and finish times, the postholder helps customers pay promptly, reduces overdue debt and maintains accurate records. Duties include contacting clients by telephone and email to chase outstanding payments, following up on promises to pay, posting daily receipts, allocating cash correctly and processing refunds. The role also involves building customer relationships and liaising with Operations to resolve queries, disputes and retentions. Applicants should demonstrate strong communication, numeracy and organisational skills, with a methodical approach to reconciliations and attention to detail.

Credit Control andamp; Accounts Receivable Administrator Location: Coventry HQ / Hybrid Salary: £26,000 - £28,000 DOE Contract Type: Permanent, Full Time Working Hours: 40 hours Monday to Friday, 0900 - 1730 with flex start/ finish

About the role

You''ll be part of our Accounts Receivable team, helping customers pay on time, reducing overdue debt and keeping customer accounts accurate. You''ll build relationships with customers and work with Operations to resolve payment queries, disputes and retentions. Alongside collections, you''ll handle daily cash posting, payment allocations and customer refunds.

Key responsibilities

• Contact customers by phone and email to collect overdue payments and follow up on payment promises.
• Post customer receipts daily, allocate payments to the right invoices in Summit, and record any retentions, short payments or allocation queries so they get followed up.
• Send payment reminders and follow the agreed debt escalation process.
• Log disputes in the AR database and work with customers, contract managers and Operations to resolve them.
• Prepare for and attend weekly debt reviews with Operations, providing updates and following up agreed actions.
• Track payment plans and support settlement proposals, getting approval in line with company policy.
• Process customer refunds accurately, with the required approvals.
• Escalate unresolved disputes, missed payment promises and collection risks quickly.
• Keep clear records of customer contact, actions and agreements, and handle financial information confidentially.
• Support the wider AR team and suggest practical ways we can work better.

What you''ll bring

• Experience in credit control, accounts receivable or a similar finance role.
• Confidence having firm but friendly conversations about overdue payments.
• Good organisation and the ability to prioritise a busy workload.
• Attention to detail when posting cash, allocating payments and keeping records.
• Clear written and verbal communication, and the ability to build good working relationships.
• Confidence using Excel.
• Experience of Summit or a similar finance system would be helpful.
• A proactive approach, willingness to learn and reliable follow-through.

Why join us

As the UK''s leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That''s why we''re committed to nurturing a diverse and inclusive culture where everyone can thrive.

What we offer

We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship. Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals. Contribute to projects that make a real difference in the community and environment. We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times.

Benefits

• 25 days holiday plus bank holidays.
• Enhanced maternity and shared parental leave.
• Support for personal and professional challenges.
• Discounts on retail, holidays, gym memberships, and more.
• Secure you