Credit Control Administrator

Touchstone Group Ltd; Bath; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Training and development

Discounts and offers

Job summary

Places for People is hiring a Credit Control Administrator to join our team. Reporting to the Portfolio Manager, you will oversee credit control administration within the portfolio and work closely with Property Managers and Administrators to maintain high-quality service for internal and external clients.

Initially 3-month training, followed by hybrid working with 3 days at home. We value customer service experience, IT proficiency, and the ability to engage with stakeholders across the

Qualifications

• Credit control experience preferred; training provided.
• Background in customer service and stakeholder engagement.
• Comfort with using various IT packages.

Responsibilities

• Oversee credit control administration within the portfolio.
• Collaborate with Property Managers and Administrators to maintain data accuracy.
• Ensure high-quality service to internal and external clients.

Skills

Customer Service Experience

Excellent telephone manner

Good IT skills

Stakeholder engagement

Experience in fast-paced environment

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers.

More About The Team

We are looking to hire a Credit Control Administrator on a permanent basis. Reporting to the Portfolio Manager, this is a great opportunity to join a growing area of the business.

The working hours for this role are Monday to Thursday 9am – 5.30pm and Friday 9am – 5pm.

After an initial period of training (Approx 3 months), we can offer hybrid working (3 days at home).

More About The Role

This role will be overseeing the credit control administration within the portfolio, ensuring the highest level of service to both internal and external clients.

On a daily basis, you will work closely with Property Managers and Administrator to maintain a high level of performance, both at a personal and a team level. In addition, you will be responsible for maintaining the accuracy of information entered onto the database to enable more useful and meaningful feedback to clients, customers and related departments

Formore information please download our job profile available on our website.

More about you

Credit Control experience is preferred for this role however it is not essential as training will be provided. The ideal applicant will have a background in customer service, be comfortable using various IT packages and have a track record of working with various stakeholders.

Experience / Skills:

• Customer Service Experience,
• Excellent telephone manner,
• Good IT skills,
• Stakeholder engagement skills,
• Experience of working within a fast paced environment.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [e-mail].

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

If you are a recruitment agency please note we operate a PSL and do not take cold calls.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.