Credit Controller

HSB Technical; West of England; On-site; GBP 28,000 - 30,000; Full time

Job summary

HSB Technical is seeking a competent Credit Controller in Bristol to manage a portfolio of client accounts, chase debts, and set up accurate client files. The role requires strong numerical ability, attention to detail, and good communication with clients and internal teams.

You will work to monthly targets, maintain records in internal systems, and contribute to process improvements while ensuring compliant credit controls and timely cash collection.

Qualifications

• Previous experience in credit control, debt collection, accounts receivable or a customer-focused financial role.
• Experience with invoice finance or related financial services is advantageous.
• A good standard of English and mathematics, with GCSEs or equivalent qualifications preferred.

Responsibilities

• Set up and maintain accurate client files for credit control purposes.
• Manage a portfolio of client accounts and understand each client's business.

Skills

Communication

Organisation

Numerical ability

IT skills

Problem solving

Risk awareness

Customer focus

Education

GCSEs or equivalent

Tools

Microsoft Office

Job description

Position: Credit Controller
Type: Permanent
Location: Bristol
Salary £28 - £30K plus benefits.
Ref:(phone number removed)

Key responsibilities

• Set up and maintain accurate client files for credit control purposes.
• Manage a portfolio of client accounts and develop a good understanding of each client's business.
• Chase and verify outstanding debts against agreed monthly targets using telephone, email and written correspondence.
• Agree repayment plans where appropriate and with the required management approval.
• Recommend accounts for legal referral where necessary and in line with internal procedures.
• Maintain accurate and comprehensive records of all customer interactions on internal systems.
• Operate an efficient follow-up process, ensuring actions and account notes are clear and up to date.
• Review trading styles and customer information to confirm accuracy and validity.
• Issue statements and collection communications promptly, using email as the preferred method where appropriate.
• Communicate regularly with clients and provide timely updates when issues arise.
• Attend credit control meetings and contribute ideas that improve operational efficiency.
• Complete monthly sales ledger reviews with the Relationship Manager within agreed timescales.
• Ensure client and customer queries are communicated clearly and resolved promptly.

Skills and competencies

• Communication - Professional and confident when dealing with clients, customers and colleagues by telephone, email and face to face.
• Customer focus - Able to provide a responsive service while maintaining appropriate commercial and risk controls.
• Risk awareness - Able to identify potential issues and elevate concerns promptly to the relevant manager.
• Numerical ability - Comfortable reviewing invoices, purchase orders, delivery information and account data.
• Organisation - Able to prioritise a busy workload, maintain accurate records and complete tasks within agreed timescales.
• IT skills - Confident using Microsoft Office and able to learn finance and customer account systems quickly.
• Problem solving - Able to investigate discrepancies, resolve queries and agree practical next steps.

Experience and personal qualities

• Previous experience in credit control, debt collection, accounts receivable or a customer-focused financial role is desirable.
• Experience within invoice finance or a related financial services environment would be advantageous.
• A good standard of English and mathematics, with relevant GCSEs or equivalent qualifications preferred.
• Strong listening skills and the ability to build rapport quickly.
• Good attention to detail and a methodical approach to account management.
• Reliable, professional and calm when handling challenging conversations.
• Able to manage time effectively and work towards call activity, cash collection and debt-turn targets.

Performance expectations

• Maintain debt-turn performance within agreed targets.
• Complete an appropriate level of call and follow-up activity.
• Achieve agreed monthly cash collection targets.
• Complete tasks and ledger reviews within required timescales.
• Deliver excellent customer service while maintaining acceptable risk levels.