Credit contorller

Fusion People Ltd; Portsmouth; On-site; GBP 18,000 - 23,000; Full time

Job summary

Fusion People Ltd. are seeking a reliable credit control officer to join the Portsmouth team on a temporary basis. You will ensure customers pay on time and handle queries promptly, within a collaborative environment.

Working in a team of eight, you will manage accounts, chase overdue bills, discuss payment options, and generate regular reports. The role is 37 hours per week, Monday to Friday, with potential extension beyond May 2027.

Qualifications

• Experience in credit control and collections, up-to-date knowledge.
• Understanding of billing and invoicing.
• Basic accounting skills and ability to check and match customer accounts.
• Good IT skills, including Microsoft Office and accounts software.

Responsibilities

• Make sure external customers pay what they owe on time and on the agreed terms.
• Follow up customer queries and ensure quick resolution with other teams.
• Manage your group of accounts, check aged debt reports and contact customers about due/overdue bills.
• Discuss payment options with customers and suggest the best collection approach.
• Enter customer billing details accurately in the computer system.
• Take payments over the phone and produce monthly reports.

Skills

Credit control

Accounts receivable

Microsoft Office

Communication skills

Negotiation skills

Tools

Accounts software

Job description

We are looking for a reliable credit control officer to join the team in Portsmouth.

Location: PO1 2AL

Hours: 37h a week, Monday to Friday 8.30 to 4 pm

Salary: 15.12/h PAYE

Job type: Temp, initially until the 31st of May 2027

You will make sure customers pay the money they owe the Council on time, and to make sure any queries are sorted out quickly.

You will work in a team of 8. The invoices you deal with cover many Council services, such as licensing fees, commercial rents, school facility hire, professional fees and service charges.

About the job

• Make sure external customers pay what they owe on time and on the agreed terms
• Follow up customer queries and check they are solved as quickly as possible, working with other Council teams and customers
• Look after your own group of accounts, checking aged debt reports and phoning and writing to customers about bills that are due or overdue
• Talk with customers about payment options and suggest the best way to collect or manage a debt
• Enter customer billing details correctly on the computer system
• Take payments over the phone
• Produce monthly reports

Requirements

• Proven experience in credit control and collections, with up-to-date knowledge
• An understanding of billing and invoicing
• Basic accounting skills and the ability to check and match customer accounts
• Good IT skills, including Microsoft Office and accounts receivable software, and a keen interest in new technology
• A good understanding of how data protection applies to credit control
• Excellent people skills, and the ability to talk clearly and politely with all kinds of customers, both individuals and organisations
• A confident, professional phone manner
• Excellent writing skills for letters and emails every day
• Strong negotiation skills and the ability to handle difficult cases so the outcome is good for both the Council and the customer
• A willingness to work for the good of the team and grow in your role
• The ability to organise your own workload and deal with changing priorities

Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability.